The Office of Admissions serves as the college's first contact for prospective students, their families, and others who actively participate in the college search process as well as the gateway for high school students to explore Dickinson College and apply for admission. This position handles a significant portion of document management of applications and application materials and data processing. This person helps manage applicant missing items process and fulfillment of special requests for admissions materials and receipt of final transcripts. This person must be organized and able to handle document management effectively. This person must be able to work with and communicate well with students, parents, high school counselors, administrators and college staff. This person must be detail oriented and able to monitor scanning of application materials. This person must be able to review and distinguish between different types of application materials and determine the priority for scanning materials in the most efficient order to best meet admissions requirements in a timely manner. This person must be customer service oriented; have the ability to work independently as well as collaboratively on projects and take advantage of office/campus resources.
Essential Functions:
- Operations team lead on application material processing for the domestic student population. Responsible for identifying, processing, and reviewing official school materials, including college and secondary school transcripts, teacher and counselor recommendations, and entering key data points into the admissions system within the required timeframe. Includes management of secure document uploading.
- Handle data entry from prospective student inquiry cards or event registrations from all off-campus recruitment events and programs. Guide student employees on assignments related to attendee data entry. Ensure off campus event attendance data is up to date and accurate.
- Assist with management of the main Admissions Office phone and email as primary backup to Call Center Lead. Effectively coordinate responses by responding personally or forwarding inquiries to the appropriate staff contacts within the division or across campus. Maintain an accurate and comprehensive understanding of general admission information.
- Manage incoming and outgoing mail for Office of Admissions. Coordinate mailings for off campus recruitment events, scanning and uploading documents, updating student and organization address records, copying, faxing, and mail distribution. Manage secure document uploads submitted via outside vendors and/or through email attachments.
- Correspond with students, families, high school contacts, and any other relevant parties regarding application deadlines, requirements, and material status, addressing questions in a timely and professional manner.
- Deliver exceptional customer service as a backup to the Assistant Director of Admissions Visit Services. Check guests in for on campus visits, answer questions, provide directions and other relevant information. Give directions to student tour guides.
- Assist with data entry and updates related to organizations (high schools, community-based organizations) and contacts at these organizations.