Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Job Purpose
The Central Resolution Collector is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
Duties and Responsibilities
Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
Responsible for prompt and accurate response to customer's servicing questions and concerns.
Assist borrowers with other loan maintenance requests.
Input data and verify information to process electronic payments.
Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
Properly document each customer interaction in the servicing system.
Perform loan-related mathematical equations.
Perform follow-up and research tasks to ensure problem resolution.
Adhere to specific scheduling guidelines to ensure proper phone coverage.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform follow-up and research tasks to ensure resolution.
Other duties as assigned
Minimum Qualifications
2+ years of collections experience
Must pass pre-employment screening
Preferred Qualifications
5+ years of collections experience
Bi-lingual
Critical Competencies
Proficient in using MS Office and database software
Strong customer service and problem solving skills
Excellent verbal and written communication skills
Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
Communication skills necessary to effectively identify process gaps and improvements to Management
Working Conditions
This position works in an office environment.
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Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.