Hybrid role - open to discussing combination in office and remote schedule Job purpose As the first point of contact for the majority of our consumer and customer inquiries, the Customer Care Coordinator will be empowered to provide a positive experience to those reaching out with concerns, compliments and other inquires. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer receives a timely, appropriate response. Main Responsibilities
Manage responses to consumers by communicating effectively to alleviate concerns as well as provide timely responses to their questions through email, phone calls, DTC forums, social media and chat Coordinate efforts with QA and Food Safety, Marketing, Sales, and /or Supply Chain teams as needed to ensure that issues are resolved internally and externally Build and manage consumer database to track all consumer contact and responses Utilize ERP System, to track inquires to identify trends Prepare, provide and report on Customer Service Analytics that measure satisfaction, suggestions and concerns on a monthly basis. Assist in delivering monthly recap of consumer inquiries/trends and prepare for Company Leadership The primary responsibilities of the Customer Care Coordinator within Foodservice and Retail are to:
Ensure all Foodservice quality concerns are documented and relayed to the quality assurance department.
Qualifications/Required Skills
Education and/or Experience: High School Diploma, or equivalent customer service experience Language Skills: Exhibits effective reading, written and verbal communication skills, excellent telephone skills, and thorough knowledge of grammar, spelling and punctuation Computer Skills: Must be proficient with Excel including pivot tables, sorting spreadsheets tables, formulas, charts, and graphs; PowerPoint presentations including graphs and charts Reasoning Ability: Demonstrates the self-confidence and maturity to make decisions and solve problems with minimal direction. Organized and able to manage and prioritize multiple projects simultaneously. Interpersonal Skills: Team player, flexible and accepts changing assignments and accountabilities.
Other Details Work Environment: The position is a remote/hybrid position with access to the corporate office and other Idahoan location, as needed for training.
Alignment with Core Values of the Company
Respect & Value Our People Stay in Front of Change While Reducing Costs Delight Our Customers Food Quality & Safety