Job Responsibilities:
- Responsible for the overall support and management of dealers' after-sales service, reply and solve problems in a timely manner, follow up problems and closed-loop management of the whole process of service, and ensure user service satisfaction.
- As a window for after-sales service and dealer communication, cooperate with the sales department, coordinate internal resources, and solve the after-sales difficulties of major customers.
- Responsible for the return review and docking of dealers, and effectively transmit data internally.
- Handle dealer service complaints and technical problems to ensure that customer problems are solved quickly and effectively.
- Regularly organize dealer service meetings, collect dealer VOCs, analyze customer problems, and promote internal optimization closed-loop.
- Participate in and cooperate with the special implementation of department service improvement, including system optimization, process improvement, etc.
Job requirements:
- Educational requirements: bachelor degree or above
- Work experience: relevant experience in the service industry.
- Knowledge requirements: have a certain understanding of electronic products.
- Have a good sense of service, work conscientiously and responsibly.
- Proficient in office software applications.
- Be able to communicate in spoken English daily.
- Have good ability to work under pressure.
- Other requirements: strong communication skills and good collaboration skills.
Job Responsibilities:
- Responsible for overall support and management of dealer after-sales service, promptly responding to and resolving issues, following up on issues and managing the full process of service closure to ensure customer satisfaction.
- Serve as the communication window for after-sales service and dealers, coordinate internal resources with the sales department to address after-sales difficulties for major clients.
- Responsible for reviewing and coordinating returns from dealers and effectively transmitting data internally.
- Handle dealer service complaints and technical issues to ensure quick and effective resolution of customer problems.
- Regularly organize dealer service meetings, collect dealer Voice of Customer (VOC), analyze customer issues, and promote internal optimization closure.
- Participate in and cooperate with the department's specialized initiatives for service improvement, including system optimization and process improvement.
Job Requirements:
- Educational Background: Bachelor's degree or above.
- Major: No specific requirement.
- Work Experience: Experience in the service industry is preferred.
- Knowledge Requirements: Some understanding of electronic products.
Abilities and Qualities:
- Possess a strong sense of service and work diligently and responsibly.
- Proficient in office software applications.
- Able to engage in daily English oral communication.
- Have good stress resistance.
- Other requirements: Strong communication and collaboration skills.