Professional Services Specialist is responsible for executing specialized IT projects, managing technical escalations, and ensuring the successful implementation of new technologies, system upgrades, and complex integrations. This role demands advanced technical skills, project management capabilities, and a commitment to delivering efficient and effective solutions.
Duties and Essential Functions
• Manages and executes specialized IT projects that fall outside the routine scope of managed services.
• Handles technical escalations from the service desk, providing expert resolution of critical issues.
• Collaborates with clients to understand project requirements and deliver tailored solutions.
• Ensures projects are completed on time, within budget, and to the client's satisfaction.
• Maintains up-to-date knowledge of industry best practices and emerging technologies.
• Provides high-level technical support and problem resolution.
• Participates in company and vendor technical training.
• Upholds the values: Friendly, Proactive, Responsive, Organized, and Current.
• Performs other duties as assigned.
Qualifications
•Associate degree in information technology, Computer Science, or a related field required.
• Proven experience in IT project management and technical support.
• Strong understanding of IT infrastructure, cybersecurity, and compliance standards.
• Excellent communication, and client-facing skills.
• Ability to work independently and as part of a team.
• Organized and detail-oriented nature required.
• Local travel required (Valid Driver's license, car insurance, reliable vehicle necessary)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required to use computer for extended periods of time
• Ability to communicate using computer and phone
• Ability to listen and hear others speaking at a normal volume
• Frequently required to sit, reach, bend, twist, squat, stoop, and walk
• Must, on occasion, be able to lift and/or move up to 50 pounds.