Essential Job Responsibilities:
- Managing and overseeing the application system project and daily operation
- Identifying, communicating and helping to correct errors made by system users.
- Checking to ensure that all accesses are up-to-date, in real-time.
- Providing a central point of contact for all change requests and system alterations to business applications.
- Creating and updating training manuals, policies, and procedures.
- Provisioning new users, providing system training and customization.
- Working with management to ensure key functionalities are understood.
- Providing support for all system users. Escalating to senior IT staff if needed.
- Building custom reports and dashboards specific to job functions.
- Maintaining control of access rights, security settings, and user privileges.
- Generating detailed process maps for sales, marketing, and business workflows.
- Importing and exporting of data as required to synchronize back-end systems.
- Working with senior IT staff to manage project implementation and back-end integrations.
- Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
- Other duties as assigned.
Required Qualifications:
- University degree or college diploma in information technology.
- Strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Oracle EBS, NetSuite etc.
- Strong understanding of sales, logistics or ecommerce business knowledge and solution design experience.
- Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.
- Ability to write simple to complex queries in Microsoft SQL strongly preferred.
- Ability to learn and utilize new applications and software systems effectively and efficiently.
- Ability Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment.