- Plan, design, develop/implement code/configuration for Fircosoft applications (Firco Continuity and Firco Trust)
- Perform analysis to determine and verify business requirements, flows, and deliverables for projects.
- Troubleshoot issues in all the environments and perform root cause analysis.
- Maintain high customer satisfaction through the delivery of high quality and timely solutions to problems. These are mission critical systems that need a high degree of error-free reliability.
- Monitor and provide application support for Dow Jones Factiva list.
- Communicate effectively and pro-actively with business users, support teams, vendor, and all stakeholders.
- Multi-task and work on multiple projects with varying priorities and deadlines.
- Create and execute test cases and scripts for testing of changes and releases.
- Upgrade system software working in conjunction with users.