This is an onsite (on-site 5 days/week) role based in Phoenix, AZ (USA).
Job Title: Sr Technical Writer
Location: Phoenix/Scottsdale, AZ
Contract
Overview:
We’re searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with the timely restoration of services.
Objectives of this role
- Develop comprehensive Runbook and Playbook documentation that meets organizational standards
- Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
- Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement
Responsibilities
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
Required skills and qualifications
- Three or more years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail
- Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
- SharePoint experience managing shared documentation.
- ServiceNow experience with Knowledge Bases and Knowledge Article creation.
- Effective written and verbal communication skills.
- Good understanding of SDLC (systems development lifecycle)
- Previous experience in software development preferred/
- Professional certification
- Experience in using XML tools to create documentation/
Work Hours:
Monday through Friday
08:00 – 17:00 MST
__
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.