To be successful in this role, you will have:
A High School Diploma/GED
United States Citizenship
1-2 years of previous help desk or service desk experience
1-2 years of experience in 2 of the following:
Troubleshooting IT environments
Working directly with end users/customers
Working with Active Directory or a similar tool
End user Internet connectivity troubleshooting.
End user hardware/software troubleshooting.
Additional desired experience and skills:
Associates degree in an IT-related field or A+/Net+ Certification
Outstanding Customer Service Skills
Experience using MS Office
- Manage Help desk tickets in a timely manner.
- Install, make changes, and repair computer hardware & Sofware.
- Stage up new computers.
- Detail-orientated to keep detailed notes on tickets.
- Ability to diagnose & resolve basic computer technical issues.