Job Description
Part-Time Call Center Representative
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Summary Job Description:
We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.
Primary duties & responsibilities:
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
- Clearly explain the application process to potential customers
- Accurately complete additional paperwork as needed
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
- Transfer calls to appropriate department as needed
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Required Knowledge, Skills, & Abilities:
- Excellent oral and written communication
- Superior customer service skills required - friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Office
- Ability to multi-task
- Knowledge of medical terminology and spelling a plus
- Ability to work under pressure
- Excellent organization and time management skills
- Must be detail-oriented
- Have a desire to learn and grow within the Company
SCHEDULE: Tuesday - Friday 5PM - 9PM & Saturdays 8AM - Noon