Currently in the market for a new role or looking for a new opportunity in general? An enterprise client located in El Segundo is looking for a Help Desk Support Specialist to join their team on a full-time contract basis.
Responsibilities:
- Providing Tier 1 support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Macs, and for mobile devices like IPhone, iPad, and Android.
- Documenting steps taken to resolve technical issues in a timely manner in a ticketing system
- Installing, configuring, and troubleshooting workstations and peripherals devices(printers/scanners)
- Deploying workstations with JAMF and Intune
- Maintaining JAMF Inventory for Macs and Intune for Windows devices.
- Troubleshooting hardware and software problems affecting workstations and escalating when necessary
- Creating and maintaining end-user accounts in Active directory, Okta, and Gsuite.
- Providing basic LAN, WAN, and VPN support
- Implementing corporate security procedures
- Rotating 24/7 On Call Shift
Basic Qualifications:
- 1 + years of experience in an helpdesk environment
- 1 + years working experience in PC/Mac hardware, Windows OS (10, Server) Mac OS X, Office 365 and Google Suite applications (Google Docs, Gmail, Meet,etc..) Slack, and Adobe Cloud.
- Working knowledge of Active Directory, Azure, Group Policy, LDAP, and Okta.
- Basic Scripting in Bash, PowerShell, and/or Python
- Ability to lift personal computers, servers, and related equipment (up to 60 lbs)
- Proven experience with 2 factor authentication on email and applications.
- Working knowledge of Intune or SCCM.