TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:
- Assign work/cases to team members
- Maintain active awareness of multiple case tickets with meticulous attention to detail
- Perform quality analysis of tasks performed by the team members
- Suggests and implements workflow improvements
- Provides feedback, coaching and improvement plans to team members
Knowledge & Skills
- Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
- Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
- Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
- Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
- Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.