Operations Support
Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.
Reports to: EHS & Operations In-Store Lead / Store Manager
This role will:
· Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programs and driving operational excellence
Key Responsibilities:
Sales & Customer Experience
· Print POS tickets to support Primark’s Pricing policy
· Assist with inputting price adjustments on system
· Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness
· Support with customer queries with a view to resolving them in line with our customer promise
People
· Act as the point of contact in-store for Operations and EHS queries
· Actively cascade any Operations and EHS topics that arise to the store team
· Promote compliance to Operations and EHS policies and procedures
· Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
· Listen and communicate effectively as part of a successful store team
· Demonstrate trust and mutual respect in all interactions with the store team
· Support with EHS training for new starters and refresher training for Retail Assistants when required
Operations / Cost Control
· Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual
· Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
· Support with EHS activities in accordance with local guidelines
· Review DAN/WAN communications and action Operations and EHS tasks
· Understand and adhere to GDPR policies and procedures
· Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
· Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
· Support store management team by completing relevant contractor management paperwork
· Assist with reporting and resolving any technology repairs in a timely manner
· Manage the lost property (non-valuable) process
· Complete stationery orders for the store
· Order shop floor goods (not for resale)
· Support with routine self audits
· Order PPE to maintain sufficient stock of supplies for a safe working environment
· Check First Aid kits are stocked with relevant materials / supplies
Skills & Experience
· Desire to provide great colleague & customer experience
· Great people skills with an ability to build and maintain credible working relationships with colleagues
· Ability to effectively communicate, guide and support colleagues
· Planning and organization skills with strong attention to detail
· Administrative and computer skills
· Positive, proactive and self-motivated
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.