About The Role
Our client is a leading provider of high-quality kitchens via retail showrooms, offering customers the opportunity to design their dream kitchen at an affordable price. The retail team plays a crucial role in ensuring customers have a seamless experience, from initial design to installation.
Main Responsibilities:
- Manage the end-to-end customer experience, including engaging customers, generating leads, designing kitchens, obtaining customer sign-off, managing pre-installation processes, and overseeing delivery and installation.
- Maintain a customer lead bank, generate appointments, and manage outstanding quotes to ensure sales are converted through exceptional customer service.
- Listen to and capture customer requirements to ensure designs meet or exceed customer expectations.
- Generate inspirational kitchen designs using our purpose-built 3D CAD software.
- Confirm all details with customers before delivery and obtain their sign-off using our customer charters and contracts to minimize errors.
- Present multiple approved finance and payment methods.
What's Great About Working With Us?
- A fantastic team environment with great showrooms.
- Hourly pay +Uncapped commissions
- Commission paid during annual leave.
- Excellent training and development programs.
- Fantastic career progression opportunities.
- High-quality IT equipment and software.
- Generous PTO and benefits.
About You
Desired Skills and Knowledge:
- Kitchen design experience is not essential as training is provided.
- Experience in a customer service or retail sales role is required
- Ability to work 40 hours a week, including weekends and evenings.
- Customer-focused and able to thrive in a fast-paced, ever-growing environment.
- Excellent communication and organizational skills.
- Ability to work in a large sales team and achieve key performance metrics.