Job Purpose:
Provide functional leadership and support for all ERP-related business scenarios including but not limited to Order-to-Cash, Procure-to-Pay, Warehouse Automation, and EDI messaging and related business process changes.
Manage and Support ERP upgrades and implementation of new products/modules.
Performs business analysis gathering and investigating requirements for ERP modules as well as participates in building a strategy towards use of existing and new modules.
Acts as a Team Lead/Project Manager leading and collaborating in the project planning activities, driving timeline management and project execution as required.
Works directly with customers and all business teams to gather supply chain related business requirement, architect, customize, and deliver technologies necessary to support the required business processes.
Key Responsibilities and Duties:
- ERP Systems administration, system and user security; system monitoring on routine basis.
- Functional support for all ERP related business scenarios, acting as a business process expert and liaison for the department to the end-user community.
- SQL database queries and reporting on as needed basis.
- Coordinates gathering and investigation of requirements for ERP modules as well as participates in building a strategy towards use of new and existing modules.
- Designs and delivers training classes for use of ERP with emphasis on the business process implications both locally and from an enterprise perspective.
- Leads or serves as subject matter equivalent in cross-functional team meetings to develop and implement business solutions and optimize operations. Excellent communication skills are a must for this position.
- Conducts impact analysis of ERP products, systems, upgrades and changes for department/functional areas, and evaluates systems and business processes.
- Identifies and resolves issues by recommending modifications to business processes if applicable.
- Troubleshoots automated system problems and issues encountered by users. Provides web support as necessary.
- Defines and creates test plans, test scripts, and test procedures for new enhancements or upgrades.
- Work closely with customers to plan, execute, and implement data exchanges.
- Mentors and trains subordinate analysts.
- Lead projects; determine the objectives and goals of ERP implementation and the feasibility of certain goals. Identify risks associated with the project, all time and budget expectations and constraints. Advises management team on the way the ERP will change each department’s role and leads appropriate change management to maximize likelihood of successful acceptance of change.
Business Skills Required
- Business Knowledge: Demonstrates an understanding to a variety of the issues relevant to a variety of software modules.
- Executes and is results driven: Sets and conveys clear goals and monitors progress; is assessable and supports relevant others; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
- Analytical Thinking: Intellectual capacity to break down a problem or situation into its component parts; identifying implications, timeframes and sequences.
- Collaboration and Teamwork: Creates commitment to common goals; identifies competing interests, and finds ways to balance them
- Relationship Management: Establishes and builds relationships with end-users. Applies knowledge to the business and provides personalized, value added service. Demonstrates willingness to meet needs of end-users by pursuing improved courses of action; delivers products and services that best serve end-user needs; uses end-user feedback as a basis for improving service and performs necessary follow-up work without being prompted.
Experience and Educational Qualifications
Bachelor’s Degree or equivalent experience.
5 years of experience with a major ERP system in manufacturing facilities.
Project Management experience desired.
Understanding of financial and manufacturing modules.
Abilities Required
Must have proven project management experience.
Must have experience with the implementation and support of purchased software.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to work under the stress of deadlines.
Must be able to concentrate and perform accurately.
Must be able to react to change productively and to handle other tasks as assigned.