The Regional Training Manager is a business partner responsible for promoting and supporting a learning culture and guiding the implementation of the company’s learning strategy. Manages the Zone Training Coordinators and provides guidance and expertise on training and development issues to members of Operations leadership. Understands and communicates the Brand relationship between the marketing-generated expectations of our customers and Operations execution. Manages company training program execution at the System level. Assesses measures and reports on the effectiveness of training activities.
Responsibilities:
- Manages the company training programs execution at the Corporate level. Supports Franchise community as requested.
- Monitors and measures the programs for effectiveness and consistency to ensure that organizational objectives are being met. Delivers train-the-trainer sessions for various new products, LTOs, and other corporate initiatives as appropriate. Recommends and assists with development of solutions to address opportunities. Reports on the effectiveness of training activities.
- Manages the Restaurant Career Development Path (RCDP) program by monitoring and evaluating the MIT’s progress and making recommendations to Directors of Operations, Area Managers and Human Resources.
- Provides insight, analysis, and communication regarding training and system needs to the Director of Training, as expressed by Operations. Consults with Director of Field Training, Key Operators, and Area Managers to develop training plans and strategies to meet identified training needs as part of the system-wide training strategy that are consistent with the Mission and Vision of the Company.
- Provides development, coaching, and mentoring for various members of Operations, particularly Area Managers, Directors of Operations, and Regional Directors of Operations.
- Evaluates current and proposed training programs and materials to provide feedback to the Field Director of Restaurant Training for improvements.
- Provides development, coaching, and mentoring for Zone Training Coordinators.
- Monitors proper use of operations training programs including Orientation for MIT’s and the RCDP program both in unit and classroom training.
- Analyzes the success of learning activities using assessment tools and evaluates results. Recommends and implements appropriate training and performance improvement interventions, as indicated.
- Provides feedback, communication, recommendations and support necessary to assist the Field Director of Restaurant Training and the Design Manager in creating training tools for Company-wide training needs.
- Provides clear and articulate communications to operations regarding standards, operational functions, and expectations for performance.
- Takes a leadership role within the markets they support to promote and champion people growing within the organization.
- Consults with various stakeholders to determine appropriate interventions to performance improvement issues such as Training Restaurant Surveys, Training Scorecards, and other training materials revisions, as needed.
- Assumes additional responsibilities as assigned.
Education:
- Associates degree required or equivalent work experience
- Bachelor’s degree preferred
Experience:
- 2 years previous experience in Training and Development preferred
- Previous supervisory/management experience preferred
- 6 years’ experience preferably in restaurant industry
Knowledge, SKILLS, AND ABILITIES:
- Proficient in MS Office Word, Excel, Outlook and PowerPoint, and Workday preferred
Professional Certification:
- Must be able to acquire a Facilitator Certification administered through OTD or equivalent
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Must be able to travel occasionally both locally and long distances (including air travel), to worksites, meeting sites, and other locations
- Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence