About CHEST
The American College of Chest Physicians (CHEST) is the leading professional association for more than 20,000 pulmonary, critical care, and sleep medicine professionals seeking the best in clinical education and a connection to the worldwide chest medicine community. We advance the best health outcomes for patients through education, advocacy, research, and philanthropy.
- Our mission is to champion the prevention, diagnosis, and treatment of chest diseases through education, communication, and research.
- Our vision is to be the global leader in advancing the best patient outcomes through innovative chest medicine education, clinical research, and team-based care.
Volunteer Operations Manager
Location: United States, Glenview, Flexible Hybrid Schedule
Team: Education
Reports to: Director, Learning Events
Primary Purpose
Provide oversight and support for the operation of CHEST committees and volunteers; promote interaction, engagement, and collaboration of volunteer groups and College activities in support of the College’s strategic goals. Provide staffing, administrative functions, committee management, and project management support to assigned committees.
Provide staffing and project management support to 7 Networks, 22 Sections and Council of Networks. Provide staffing and operational support of the Education Subcommittees, and other groups as assigned.
Perform a wide variety of detailed and complex administrative tasks with minimal guidance. Provide support to the Director, Education as it relates to standardizing and ensuring concierge level customer service for all volunteers.
Essential Functions/Responsibilities
- Demonstrate a passion for crushing lung disease and embody CHEST values: honor the team, lead with integrity, leverage passion, cultivate innovation, and have serious fun.
- Serve as primary staff liaison to the Council of Networks and 7 Networks, including all aspects of planning and executing meetings and conference calls, management of projects, and written communications such as CHEST Physician and Network newsletter articles. Identify and manage updates to Networks policies and procedures to ensure consistency in support and operations.
- Serve as primary staff liaison to 3 Education Subcommittees, and other groups as assigned. This includes all aspects of planning and executing meetings and conference calls and facilitating collaborative work with other staff members, along with designated subject matter experts for each group.
- For the annual meeting, lead and collaborate with Networks, to submit germane topics through the annual meeting submission process, as well as plan Network featured lecture sessions. In collaboration, with the Annual Meeting team, identify any conflicts in the program, assist in securing sessions to fill identified gaps in the program and selecting faculty, and provide onsite support for Networks leadership as needed.
- Manage, track and identify appropriate Network members to respond to leadership and other organization requests. Coordinate and organize appropriate responses to ensure timely follow-up, and communicate back to all involved the actions or decisions of leadership.
- Prepare for, provide support, and attend business meetings at CHEST as assigned. Provide onsite logistical support at CHEST events, program orientations, leadership activities, and projects as necessary.
- Work collaboratively with cross-divisional subject matter experts for each assigned volunteer group, including regular check-in meetings, tracking of key committee and volunteer projects, and ensure committee work aligns with group and organizational strategic plans.
- Assist in standardizing materials across all volunteer groups, including agendas, minutes, conference call notifications, action items, and other communications.
- Assist in coordinating the elections process for open volunteer leadership positions across division. Assist in implementing data-driven and targeted leadership recruitment and retention practices.
- Communicate with high-level contacts inside and outside the College including senior staff and volunteer leadership, and leadership from other medical societies, providing the highest level of customer service.
- Must be able to participate in conference calls/meetings outside of standing work hours.
Other Functions/Responsibilities
- Complete other tasks and projects as assigned.
- Provide support to members, committees, faculty, and learners, emphasizing a customer-service, learner-centric approach to all interactions and promoting a responsive, positive environment.
- Ensure adherence to all policies and procedures. Maintain data confidentiality and security.
- Work collaboratively with staff in other departments and divisions and subject matter experts to achieve shared goals.
- Demonstrate a commitment to continual process improvement, the spirit of innovation, and teamwork.
- Maintain working knowledge of all systems and workflows required to execute activities (eg, AMS, LMS, submission and review systems).
- Must be able to participate in conference calls/meetings outside of standing work hours.
Required Qualifications and Competencies
- Bachelor’s or Master’s degree and/or commensurate work/training.
- At least 5 years’ experience in a non-profit or professional association or similar professional environment.
- Ability to work with high-level volunteers, staff and subject matter experts across divisions to ensure effective partnership with volunteers on related projects.
- Ability to consistently complete projects in accordance within given timelines, objectives, and CHEST policy and procedures.
- Skilled at project management and performing multiple tasks in an independent and effective manner while demonstrating initiative, resourcefulness, and ensuring timely follow-up in a fast-paced environment. Including being skilled at organizing, structuring, and communicating ideas and information clearly.
- Demonstrated skills to apply effective oral, electronic, and written communication methods with colleagues and volunteers. Well-developed verbal and interpersonal skills are essential.
- High level of maturity and strong sense of discretion to deal appropriately with sensitive proprietary and personnel information.
- Well-developed interpersonal and teamwork skills to effectively collaborate within and across units in order to achieve divisional and organizational goals.
- Flexibility and adaptability to changing daily activities and priorities.
- Ability to accommodate occasional extended weekend hours, and occasional travel, 1-2 times a year.
Benefits
- While we offer benefits that you’d expect from any forward-thinking, progressive organization, we offer a lot of extras too, including the standardization of a hybrid working environment. From tuition reimbursement to parental leave, we offer the benefits that you want most.
- Health and Wellness
- Medical, dental, and vision insurance*; flexible spending account*; long- term and short-term disability insurance; life/AD&D insurance
- Work/life Balance
- 37.5-hour work week with flexible start times; Paid Time Off; Paid parental leave; Hybrid work environment; Paid holidays
- Giving and sharing
- 401(k) with matching contribution from CHEST*; Health club and fitness reimbursement; Employee counseling program; Reimbursement for professional memberships; Tuition Reimbursement
- Office perks
- Lunch & Learns; Annual Health Fair; Professional development courses; Volunteering opportunities; Annual Holiday Party; In-office “Busy Breaks”
Additional Information
The annual base salary range for this position is USD $76,000 - $79,000. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items. CHEST considers factors such as, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, and market and organizational considerations when extending an offer.
CHEST is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.
At CHEST, our employees come from different backgrounds with various lived experiences and dynamic strengths. We strive to continuously improve our way of working to reflect our commitment to inclusion and equity and build a workforce that reflects the communities that we serve. And that means we need you! Your experiences may only perfectly align with some qualifications listed in the job description. But if you are excited by this position, we highly encourage you to consider still applying. You may be just the right candidate to help us with our mission to improve patient care!
This description was designed as a convenience to acquaint employees and managers with the essential elements of the position. It is solely to summarize basic duties, and it is not intended to be a contract or guarantee of employment or any specific terms or conditions of employment.
*Participation is voluntary