Business Analyst - Aftermarket solution
BUISNESS: Pumps Americas LLC.
LOCATION: Monroe, NC, USA
DIRECT REPORTING: Sr. Director Customer Success, and Aftermarket
FUNCTIONAL REPORTING: N/A
POSITION DETAILS
The primary focus of this role is to be a liaison between CIRCOR Aftermarket business and Information Technology. You will define, contribute, and deliver business visions/solutions based on current data presents. The Business Analyst is responsible for supporting growth initiatives implementations, driving process standardization & efficiencies and identifying growth opportunities/cost reductions that can spread across global areas for entire aftermarket business.
Principal Activities
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements and Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
- Successfully engage in multiple initiatives simultaneously.
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
- Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
- Develop requirements specifications according to standard templates, using natural language.
- Determines best use of ERP systems to support business practices and other best practice techniques
- Defines and participates in analysis of interface to ERP and other integrated systems.
- Build your knowledge of other information systems and be able to speak to their capabilities in the context of our business.
- Supports queries and reports to address operating needs.
- Designs/Document diagrams functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems.
- Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
- Provide updates at daily/weekly meetings and activity/priority reporting.
- Document incidents and problems and corresponding solutions.
CANDIDATE REQUIREMENTS
Knowledge Skills & Abilities
- Experience with an IFS v7 or higher ERP system and associated business processes.
- Experience in Microsoft SQL Server, writing SQL queries and stored procedures specially.
- Experience with Windows/Unix/Linux operating systems (Solaris experience desirable as well).
- Crystal Report writing.
- Manage multiple priorities; both independently and as a team player.
- Be an independent problem solver with the ability to creatively translate business requirements into technical solutions.
- Have excellent written and verbal communication skills.
- Anticipate change and quickly prioritize accordingly.
- Be able to make decisions under uncertainty.
- Show a strong ability to solve problems creatively, thru innovation & process re-engineering.
- Have demonstrated interpersonal skills: ability to establish confidence, rapport and foster cooperative relationships with clients and coworkers.
- Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.
- Sound knowledge of system development life cycle (SDLC).
- Strong skills in MS Office Suite.
- Project Management skills.
- Must be a US Citizen.
Education & Experience
- 4+ years of data analyst experience
- 4-year degree in business administration, IT or related field preferred
CIRCOR is an EEO Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities