Number of positions:2
Description:
IT Support Systems Analyst: Provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end-user system support.
Provide senior level workstation/laptop support .
Ability to provide remote support for a professional hybrid work environment.
Systematically resolve issues related to workstations and laptops.
Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems.
Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate.
Document issues/problems and solutions for both IT team members and end users
Be available as on-call support as needed.
Qualifications:
3-5 years relevant technical and functional experience in a hybrid Windows based environment
3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
3-5 years of experience providing technical support in the financial industry a plus
Bachelors degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
Strong diagnostic and troubleshooting skills to restore immediate use of systems.
Strong documentation and communication skills
Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams
Desired:
Ability to interface with all levels of production and management Team .
Strong diagnostic and troubleshooting skills to restore immediate use of systems.
Strong documentation and communication skills
Technical Requirements:
Windows 11 and Office 365 Support
Outlook and Office 365 support and troubleshooting, SharePoint client end support
System build, deployment, and maintenance
Strong familiarity with desktop security products
Firm understanding of Active Directory Administration
Deep functional understanding of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads
Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
Experience with MDM systems such as MobileIron and Microsoft Intune
Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
Training and Certifications:
Relevant Microsoft Windows certifications are desired but not required.
As per call with Hiring Manager - there are two roles.
#1 would be more focused on the support end.
#2 would be heavier on user experience & mobility.
Client says he's looking for candidates that have a High Emotional Intelligence IQ