Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
Serve as the primary relationship owner for an assigned group of client accounts with responsibility for both retention, contractual obligations, and growth. Work closely with Regional Director of Account Management or SVP of Account Management and operational teams to identify program needs.
Prepare and deliver effective client presentations, Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams. Identify new opportunities from within existing accounts, partnering with the sales and product management teams to aid in increasing revenue. Ensure a deep understanding of company processes and merge that knowledge with clients’ expectation.
Essential Responsibilities
- Manage multiple accounts; develop relationships with political and operational stakeholders.
- Own client retention, renewals, upsells and client satisfaction.
- Work closely with internal teams on day-to-day operational processes, efficiency opportunities, troubleshooting and quality control.
- Quickly determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
- Partner with internal cross-functional teams to understand customer goals and key performance metrics.
- Account research and analysis as it pertains to preparing and delivering client reports including research and analysis.
- Ensure accurate and timely client invoicing and billing.
- Provide input on new processes and workflows as needed.
- Focus on ensuring superior customer service levels, operational excellence, and strategic insight.
Qualifications
- Minimum 3+ years as a Customer Support Specialist, Customer Service, Account Management, or related experience.
- Demonstrates strong business acumen, and success in developing and maintaining customer relationships.
- Experience working with state, local governments, and elected officials preferred.
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
- Strong written and verbal communication skills collaborating with all levels of internal and external organizations.
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
- Sound decision making, analytical and organizational skills in a fast-paced environment.
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks preferred.
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Proficiency with Microsoft Office Suite: PowerPoint, Excel, Word, Outlook, MS Teams.
- Ability to travel as needed up to 40%.
- Must be located within California.