Job Title: Resident District Manager, AVI Foodsystems
Location: Hospital of the University of Pennsylvania
Job Summary:
The Resident District Manager at AVI Foodsystems is responsible for delivering high-quality, service-oriented food service operations at the Hospital of the University of Pennsylvania. This role requires an energetic, approachable, and highly visible leader with a demonstrated track record of building high-performing teams and delivering excellent results in a complex academic medical center environment setting. The ideal candidate should have a strong background in operational excellence, financial management, team leadership, client relationship management, and procurement processes in a large academic medical center.
Core Responsibilities:
Strategic Leadership & Operational Management:
● Provide strategic and operational leadership to all aspects of the HUP Food services operation (Patient Services, Retail, and Catering)
● Develop department policies and procedures that facilitate safe, effective, and service-oriented delivery of services.
● Recruit, hire, train, and develop departmental line staff and management to support AVI and HUP shared objectives
● Create a culture of service by regularly reviewing and communicating internal/external customer feedback with team members and making operational adjustments based on identified trends/opportunities
● Drive and sustain operational and safety initiatives.
Financial Management & Procurement:
● Develop annual operating budget in collaboration with HUP and AVI executive leadership
● Develop and implement financial controls to ensure real-time visibility of financial KPIs (revenue, labor expense, and COGS
● Actively monitor key performance indicators (KPIs), with a focus on achieving performance-based financial incentives and mitigating performance-based disincentives.
● Collaborate with procurement teams to ensure the supply chain aligns with operational needs and financial objectives.
Quality Assurance & Compliance:
● Uphold high standards of safety, sanitation, and patient nutrition.
● Ensure adherence to healthcare regulations, with a focus on patient experience as measured by Press Ganey
● Maintain a level of continued survey readiness to ensure compliance with all relevant safety, sanitation, infection control and regulatory requirements
Team Leadership & Development:
● Lead a diverse team of 36 managers and over 300 unionized hourly employees in a demanding and fast-paced environment.
● Implement team cohesion and staff retention strategies, addressing challenges related to behavior and performance.
● Implement reward and recognition programs to incentivize and reward desired behaviors and outcomes
● Promote a positive and efficient working environment, focusing on professional growth and leadership development.
● Proven team builder and motivator.
Client Relationship & Stakeholder Engagement:
● Develop and cultivate strong relationships with key stakeholders at the hospital.
● Represent AVI Foodsystems in interactions with hospital executives, ensuring service alignment with culinary and operational standards.
● Communicate AVI’s vision and value across hospital services, maintaining excellent client relationships.
Requirements and Qualifications:
● Educational Background: Bachelor’s degree in Hospitality, Business Administration, Nutrition, or related field. A Master’s degree or equivalent is preferred.
Professional Experience:
● Minimum of 10 years of acute care healthcare foodservice leadership experience, preferably in a complex academic medical center environment.
● Demonstrated experience in multi-unit management with a total managed volume in excess of $20 million
● Experience in managing large teams and client relationships in complex AMC setting
Skills and Abilities:
● Strong leadership, team-building, and communication skills.
● In-depth financial acumen and strategic planning abilities.
● Experience in procurement and supply chain management.
● Knowledge of healthcare compliance, quality assurance, and patient satisfaction metrics, including Press Ganey scores.
● Experience in Lean Six Sigma processes and union management.
Personal Attributes:
● Excellent interpersonal skills with the ability to work effectively in diverse environments.
● Integrity, transparency, and cultural sensitivity.
● Adaptability to manage both high-level executive presentations and ground-level team interactions.
Compensation and Incentives:
● Competitive salary commensurate with experience and qualifications.
Application Process:
- Candidates should submit an application including a resume and cover letter (preferred). The interview process will involve multiple stages, including individual and panel interviews with AVI leadership and hospital stakeholders.