Summary
The Team Manager will be charged with the responsibility to ensuring operational excellence at all times.
The main responsibility of the Team manager is to lead Game Presenters, ensuring our company's goals and business needs are met, and to find a successful balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing shift leadership and people management duties.
Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.
Responsibilities
- supervise, coach, motivate and build team spirit
- new ideas and policies to prospective teams
- within your own team/s to produce the required results and to meet Company targets
- employee data and performance
- employee expectation and eventual requests
- and maintain cross departmental cooperation
- with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- disciplinary cases
- projects and deadlines set by your direct managers
- initiatives and ideas that will benefit the department
- ad-hoc situations which may occur on shift in an appropriate manner
- floor walks within the studio
- motivate, and improve the performance of an assigned team/s
Qualification Requirements and Competences
- proficient in computer programs, especially Microsoft Office
- months in either a GP or Shuffler or floor supervisor role preferred but not required
- ability to work flexible hours
- courage to lead and hold others accountable
- and organized
- may be required