Behavioral Health Care Manager

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Behavioral Health Care Manager, Adult

JOB SUMMARY:

Provide comprehensive care management services and act as the primary point of contact for consumers enrolled in Tennessee Health Link. Develop relationships with consumers and assist them in overcoming challenges to live healthy, successful lives in the community. Collaborate with interdisciplinary team and community partners to provide innovative solutions to help consumers achieve their goals.

RESPONSIBILITIES:

• Continual assessment of consumers’ physical and behavioral needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Meet productivity standards as indicated in the Policies and Procedures.
• Meet regularly with Care Management Supervisor (individual and group).
• Attend team meetings as scheduled. Follow-up with the plan(s) developed in each meeting.
• Facilitate education of consumer and/or involved collaterals to psychiatric and medical diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions.
• Develop and maintain relationships within family unit and friends.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts.
• Provide care coordination, health promotion, and transitional care activities to consumers as needed to assist with closing gaps in care and promoting overall health.

REQUIREMENTS:

• Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Tennessee Driver’s License
• Motor Vehicle Report (MVR)
• Criminal Background Investigation
• Automobile Insurance
• Phone
• That Seats 4 People

ABOUT YOU:

Team Oriented

· Attend team meetings

·Participate in team meetings

· Assist other care managers as needed

· Aware of the role they play on the team

· Can diffuse even high-tension situations comfortably

Recovery Focused

·Individualized service plans

·Progress notes reflect quality service

· All domains are addressed with each consumer as needed

·Utilization of natural supports within the community

·Tolerance/patience to work through barriers

· Side by side philosophy

· CM is in the home regularly

Time Management/Organization

· Meet deadlines

·Prepared for meetings

·Assessments and service plans are completed timely

·Progress notes are entered timely

· Plan for time off

·Prioritize well

·Self-Disciplined

·Flexible

Integrity and Trust

·Honesty

·Professionalism

·Dependability

· Strong follow-through

Approachability

·Engagement skills

· Crisis management skills

·Ability to give and accept feedback

·Ability to work with other departments

·Understanding and empathetic

· Good listener

Joint Commission Competencies:

• effective communication skills with primary age group(s): Adult
• effective communication skills with family members or other collateral contacts involved in consumer care.
• effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• notes are timely, thorough, and follows best practice.
• is clearly linked to care plan goals.
• plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• professionalism within meetings and when representing the agency in the community.
• for consumer needs to improve or maximize their daily functioning.
• effective communication skills with supervisor, team members and other agency employees.

If you are looking for a greater opportunity where your ideas are trusted, and leadership is receptive we would like to invite you to apply for our Resident Counselor Role! You will have the opportunity to work with a team that is collaborative, growth-minded, and creative. Does this sound exciting? Join Mental Health Cooperative and develop your professional career your as well as your emotional intentional intelligence.

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.