Essential Responsibilities:
· Assist the branch manager in the management of the branch personnel, oversee operational activities and provide technical support to all personnel in operational issues and policies.
· Support Lenders of the Commercial and Corporate Department.
· Implement and monitor Standard Operating Procedures (SOP), to ensure transactions are processed in compliance with federal regulations.
· Coordinate customer service duties for proper completion of all assignments.
· Establish and help attain internal performance objectives for branch office business volume, deposits, loan portfolios, and quality of audit reports.
· Open/sell Bank products, including Checking, Savings, CDs, IRAs, safe deposit boxes, wire transfers, etc.
· Service customer needs, including direct deposit set up, answering questions, provide account records/information.
· Handle customer problems and complaints; counsel customers with special problems or in disagreement with institution or its branch policies and procedures.
· Prepare presentations for prospect clients to support the Commercial and Corporate Banking Team
· Provide and maintain a professional, business-like atmosphere within the branch office.
Interpersonal Communication:
· Good interaction with customers and Bank employees.
· Positive attitude as a team player.
Education, Experience, Skills and Abilities Required:
· Good understanding of financial institution operations, products, and services.
· Minimum three years of experience in Branch operations.
· Effective human relations and communication skills.
· Understanding of laws, rules, and regulations affecting the banking operations industry.
· Attention to detail.
· Good written, reading, mathematical, analytical, supervisory, computer and communication skills.
· Proven leadership and organizational skills.
· Participation in community events.
· Ability to handle pressure.
· Ability to handle multiple priorities in a fast-paced environment.
· Flexibility on working schedule, as in any other branch location.
EOE/D/V/M/F/DFWP