Title: Dealer Operations Coach
Reports To: Regional Operations Manager
FLSA Status: Exempt
Date Revised: 11/17/2023
As a Dealer Operations Coach, your essential job functions will include the following:
Operational Management
- Work with Regional Operations Management to effectively implement an effective dealership contact strategy.
- Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.
- Work with dealership management to gain support, change behavior and drive results.
- Quickly build relationships at all levels of the dealership in order to implement changes.
- Resolve customer service issues related to any OEM program.
- Develop and maintain consistent contact schedule with assigned dealers.
- Manage all activity tracking and account information in the sales contact system.
- Communicate to management and Account Managers as needed on dealership activity challenges.
- Manage all activity tracking and account information in the Salesforce.
- Submit timely update reports, itineraries, and expense reports to management as required.
Operational Execution
- Complete all activities required to effectively analyze and diagnose dealership gaps and drivers.
- Understand and assess dealership associates knowledge and skills related to in dealership training, program support, product knowledge, and retail tire sales.
- Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
- Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.
- Deliver on-site value-added in dealership visits and coordinate efforts with Account and Operations Management.
- Deliver approved presentations; coaching, or instruction to dealer staff, as appropriate
- Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.
- Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
- Perform competitive shop reports and provide competitive evaluations, as needed.
- Assist Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.
- Maintain high level of expertise with all OEM programs.
Other Duties as Assigned
Position Requirements
- BA/BS degree preferred.
- Minimum of 1-2 years of experience in a position that would display organizational and project management skills.
- Meet the requirements of Dealer Tire’s Motor Vehicle Record and Company Vehicle Fleet Policies.
- Proficient with Microsoft Office Suite.
- Excellent interpersonal and communication skills.
- Effective presentation skills.
Competencies Required
- Collaboration
- Communication
- Critical Thinking
- Customer Focus
- Diagnostic Skills
- Industry/Product Knowledge
- Initiative
- Influence
- Operational Excellence
- Developing Program Champions
Physical Job Requirements
- Continuous viewing from and inputting data to a computer screen.
- Sitting and standing for long periods of time.
- Travel as required, >80%.
Drug Policy
- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details.