Position Summary: The Business Systems Specialist position requires an individual to support finance departments in workflow design, system setup, troubleshooting, and reporting needs. The incumbent will support one or more departments in designing, maintaining, upgrading, and testing their respective applications. This individual demonstrates independent decision making as appropriate in evaluation of requests for system improvements, and works with the team to determine feasibility and advisability of system changes. This individual will apply proven communication, analytical problem solving, systems knowledge, and critical thinking skills to resolve systemic and operational issues. The Business Systems Specialist will work closely with other business and clinical team members to facilitate appropriate and timely troubleshooting, fixes, integration with the clinical system, and changes to a continually evolving system.
Key Responsibilities/Essential Duties:
- Provide timely response to customer requests with appropriate tracking and monitoring of open requests.
- Deliver recurring reports on a timely basis as set forth in the schedule of reports.
- Create and maintain end user knowledgebase through delivery of documentation, training, and end user support.
- Provide support to senior analysts with installation of releases, application maintenance, system maintenance, and other as needed.
- All other duties, as assigned.
Position Qualifications:
- Minimum Education: High School Diploma or equivalent
- Minimum Experience: Two years in a healthcare finance environment and two years experience working in or around information systems. Significant experience with large (2000+ records with more than 10 variables) databases required.
- Equipment/Tools: Computer proficiency with various software and database systems, calculator, multi-line phone, fax/copy machine.
- Specialized Knowledge and Skills:
- Working knowledge of pertinent finance systems and business application(s), particularly Siemens MS4 and/or Cerner preferred.
- Ability to perform "drill down" techniques to get to the root cause of barriers to efficient process.
- Excellent written, oral, listening and interpersonal skills.
- Proven analytical and creative problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Run queries as needed
- Special projects as assigned.
Benefits Include:
- Generous PTO - beginning at 4.5 weeks
- Eleven paid holidays
- Comprehensive healthcare coverage
- Life and Disability Insurance
- Flexible Spending Account
- Retirement plans
- Employee Wellness Center
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