Tango Analytics is a cloud-based Software-as-a-Service (SaaS) solution to manage the end-to-end real estate and facilities lifecycle. Tango’s Integrated Workplace Management System (IWMS) and Strategic Location Management solutions bring together customer and location predictive analytics with purpose-built retail GIS and store development execution to bridge the gap between thinking, knowing, and acting. Simply put, Tango Analytics helps you see and analyze all the available opportunities, pick the right sites, and open them faster.
As an IT Manager with Tango Analytics, you will be responsible for the day-to-day operations of our corporate IT systems and cloud-based applications while ensuring they meet industry best practices and regulatory/security requirements. You will partner across corporate operations, and technology teams to support current/future systems, applications, and integration needs. You will also serve as a backup and escalation point for the IT Service Desk.
This is a hybrid position. This opportunity does require the ability to be onsite a minimum of four days per week. The ideal candidate will have solid technical skills and soft skills.
Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity, and initiative?If so, come join our team!
What you’ll have an opportunity to do:
· Reporting to the CISO, you will oversee day to day IT Operations, IT Helpdesk End User support, and cloud/SaaS administration.
· Provide secondary escalation support for Microsoft Azure AD, Exchange, Office 365, Intune, Defender and other cloud-based systems.
o Maintain industry and security standard best practices.
o Manage/monitor applicable policies and configurations
o Proactively address issues as they arise
· Provide oversight and support for the following:
o DNS, DMARC, DKIM and other configurations.
o Email Security
o Endpoint Security
o Business SaaS application support
o Hardware and Software inventory
o Vulnerability and Patching of end user systems
· Perform routine/scheduled audits of systems, including all backups to ensure they are working as expected and meeting industry and security best practices.
· Provide second and third level technical support; Interact with the end users to assist in troubleshooting, identify root cause, and provide technical support when needed
· Responsible for on call after hours support (as needed).
· Implement system and network changes in a controlled manner; adhere to company change control policies.
· Identify, recommend, and implement process improvement opportunities where applicable
· Document network and system diagrams, process flow diagrams, setup/maintenance procedures and backup/recovery procedures
· Mentor and train junior staff on the operations and management of all corporate systems
Requirements & Qualifications:
· Strong knowledge of infrastructure including laptops, servers, switches, firewalls, printers, etc.
· Solid knowledge of Microsoft products/services (i.e., Azure AD, Intune, Defender, O365, etc.)
· Excellent ability to troubleshoot technical issues, identify root cause, and resolve problems.
· Self-starter with good project management skills and the ability to work independently.
· Ability to work across departments/teams and to partner successfully with staff on projects and system implementations.
· Excellent communication skills, verbal and written.
· Highly organized work habits with outstanding attention to detail
· An affinity for documentation and process
· Must possess a strong team work ethic, with the ability to work with personnel at all levels in all departments
Experience:
· 3+ years’ experience in cloud computing (specifically Microsoft Azure)
· 3-5 years’ progressive IT support experience
· Project Management experience with ability to outline and lead IT projects
· Relevant schooling and/or industry certifications
At Tango Analytics, we not only value what you do for the organization, we also value your happiness, health, and time!
· Generous time off along with additional paid time off for Bereavement, Jury Duty, and 8 paid Holidays annually
· 401(k) entry upon date of hire
· Choice of medical plans with Blue Cross Blue Shield, coverage beginning the first day of the month following your date of hire
· Health Savings Account (HSA)
· Dental, Vision, Life and Accidental Death & Dismemberment Coverage, Short Term Disability, Long Term Disability