Isilon Systems Employee Reviews for Application Support Engineer
Browse Isilon Systems Reviews by Job Title →Application Support Engineers at Isilon Systems give their company a 4.3 out of 5.0, while the average rating for Isilon Systems is 4.3, making them just as happy as every other employee at Isilon Systems and 10% happier than every other Application Support Engineer on CareerBliss - the happiest Application Support Engineers work for Isilon Systems.
"Great company, but growing customer base faster than it's support group."
What do you like about working at Isilon Systems?
"Being a Senior support engineer, I was able to make decisions affecting large accounts, enabling Isilon to retain customers."
Do you have any tips for others interviewing with this company?
"Be prepared to answer deep questions regarding Unix and Windows protocols, authentication technologies, such as Active Directory, LDAP, and NIS. Know how to analyze a network packet captures, stack traces, core dumps. Understand the use of sys-controls (sysctl), filesystem terminologies (inodes, btrees, etc). Be prepared."
What don't you like about working at Isilon Systems?
"After being purchased by EMC, the Global Services department of Isilon has struggled to grow staff to keep up with customer support demands. This has created a work environment where there are not enough support staff for all customers that need assistance."
What suggestions do you have for management?
"Continue with the large scale hiring campaign for all levels of customer support. Continue with the globalization effort to provide support staff for global customers & time zones. Increase budget for training of new hires, to help expedite a new hires ability to contribute."
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