IBM Employee Reviews for Customer Service Representative

"Last Thursday I got a phone call with a job offer as a customer service representative. After an initial phone interview on Thursday 03/04/14, this person spoke with the manager and arranged a new interview with this manager via phone in the next day Friday 04/04/14 and I said ok. After an hour, this guy call me again to say that now is better do the interview on Monday 07/04/14 at the same time and if I could. I said ok again. After that day the manager didn't called me or nobody! No respect!"

"It was my first starting job in IT."

"IBM is a good place to start a career."

What do you like about working at IBM?

"Being empowered to take ownership of issues, follow them through to resolution."

Do you have any tips for others interviewing with this company?

"Be fully cognizant of the fact that you will be going in as a supplemental employee, not full time IBM staff, and there is little to no opportunity to convert from contract to full time."

What don't you like about working at IBM?

"Almost zero opportunity to convert from long term supplemental to full time employment with IBM directly."

What suggestions do you have for management?

"The managers seemed to not have an idea of the day to day process, they were not a resource for issue resolution."

"IBM was a great employer to work for, unfortunaley the company decided to down size."

What do you like about working at IBM?

"A great establish company that offered growth and opportunity."

What don't you like about working at IBM?

"The company down sized and lay there employee off and contracted all position out to a vendor."

What suggestions do you have for management?

"Instead of laying off employees try to find postions within the company to keep the business strong."