Hospitality Solutions International Employee Reviews for Customer Support Representative
Browse Hospitality Solutions International Reviews by Job Title →Customer Support Representatives at Hospitality Solutions International give their company a 1.8 out of 5.0, while the average rating for Hospitality Solutions International is 2.6, making them 36% less happy than every other employee at Hospitality Solutions International and 67% less happy than every other Customer Support Representative on CareerBliss - the happiest Customer Support Representatives work for Adecco.
"Very stressful. The 45 minute hold time makes for screaming customers daily."
What do you like about working at Hospitality Solutions International?
"Nothing. I worked there for 7 years and left on my own, and it was a huge waste of time to work there."
Do you have any tips for others interviewing with this company?
"Don't bother. You will hate it. HSI is powerless to make itself a good place to work because management is powerless to make decisions."
What don't you like about working at Hospitality Solutions International?
"Air conditioning and lights are turned off at 5 pm, though it is open 24 hours a day. Pay is inexcusable. Highest raise possible is 3%. Little room for advancement, ZERO if you are entry level - by design. There are HR policies in place (red tape) that blindly make it impossible to move up. Review scores dictate possible raises and performance reviews are approved by someone in another state, who has never even MET you."
What suggestions do you have for management?
"Leave the company. People are mostly powerless to create change. Ideas are never listened to. The grass is greener. I left and found a fantastic company and have been happy for years since I left HSI."
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