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40 Guest Service Representative Reviews

Guest Service Representatives give their job an average rating of 4.2 out of 5.0. The Guest Service Representatives happiest with their jobs are employed by University of Southern California with an average rating of 4.8 while the Guest Service Representatives least happy with their jobs work for Meyer Jabara Hotels with an average rating of 2.8.

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"The only time I don't enjoy being in Guest Services is when I don't have the ability to help someone. I love to try my hardest to make our guests happy, and the most amazing experience is the huge smile on their faces when they say, "Thank you for all your help!" It brightens my day to know I helped theirs."
Posted 5 years ago in Ligonier, PA
Guest Service Representative at Idlewild and Soakzone
in Ligonier, PA

"The only time I don't enjoy being in Guest Services is when I don't have the ability to help someone. I love to try my hardest to make our guests happy, and the most amazing experience is the huge smile on their faces when they say, "Thank you for all your help!" It brightens my day to know I helped theirs."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Guest Service Representative at Snoqualmie Casino
in Snoqualmie, WA

"I love educating the guests in our promotions, events, tournaments and concerts that we hold. However, it can be very challenging, at times, in receiving the necessary information to intelligently communicate to the guest the logistics, qualifications and dates of some of the events."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Guest Service Representative at SpringHill Suites
in Corona, CA

"I like know that our team has reached record sales and occupancy figures. I'm lucky to work in a position where I can make a great impression and create business relations."

Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.7 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.7 / 5

Guest Service Representative Career Rating Comparison

4.2
All Guest Service Representatives
4.8 Highest Rated Guest Service Representatives is at University of Southern California (1)
2.8 Lowest Rated Guest Service Representatives is at Meyer Jabara Hotels (8)
Guest Service Representative at Meyer Jabara Hotels
in Greenwood, DE

Please give us a one liner to describe this review.

"pushing past everyones limit, personally, physically, and emotionally."

What do you like about working at Meyer Jabara Hotels?

"Less and less every day, to be honest. They definitey take pride in making sure their appearance is top notch..."

Do you have any tips for others interviewing with this company?

"Make sure you get it very clearly up front how many hours will be expected of you."

What don't you like about working at Meyer Jabara Hotels?

"They don't listen to employee concerns/no HR support, gossip, cliques: its a lot like high school, long hours and over working of employees, vindictive spitefulness if anything negative is said regarding management. Retaliatory. Run, dont walk, from these people. They take advantage of people and dont listen when they have a complaint; they placate."

What suggestions do you have for management?

"Run away before you sign on!!! Get rid of the nepitism, owners put their spoiled bratty children in seats of power and teach them nothing about how to properly and effectively manage people."

Person You Work For 5 / 5 People You Work With 2 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Guest Service Representative at Hilton Garden Inn
in Athens, GA

What do you like about working at Hilton Garden Inn?

"Business, Administration, Financial aspect, opportunities for advancement in a large company"

Do you have any tips for others interviewing with this company?

"Make sure you are very passionate about customer service and making others happy"

What don't you like about working at Hilton Garden Inn?

"answering the same questions over and over, customer service, 24 hours, not flexible schedule"

What suggestions do you have for management?

"Take better care of employees, have a general manager on duty at all times"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Guest Service Representative at Marriott Hotels & Resorts
in Las Cruces, NM

What do you like about working at Marriott Hotels & Resorts?

"I liked the experience of meeting different people every day."

Do you have any tips for others interviewing with this company?

"Be friendly and available to work. They love smiles and friendliness."

What don't you like about working at Marriott Hotels & Resorts?

"Long periods of standing and waiting for a guest or a guest issue."

What suggestions do you have for management?

"create more oppertunites for employees for have been there for more then 3 years."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Guest Service Representative at Residence Inn

Please give us a one liner to describe this review.

"Love and live the culture of your company."

Person You Work For 2.1 / 5 People You Work With 4.8 / 5 Work Setting 3 / 5
Support You Get 4.9 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.8 / 5 Way You Work 4 / 5
Guest Service Representative at Hollywood Video
Person You Work For 4 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 3 / 5 Rewards You Receive 3.1 / 5 Growth Opportunities 1.1 / 5
Company Culture 3.1 / 5 Way You Work 3.9 / 5
Guest Service Representative at Crowne Plaza
in Columbus, OH
Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3.5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4.5 / 5 Way You Work 5 / 5
Guest Service Representative at Merchandise Mart Properties
in Atlanta, GA

Please give us a one liner to describe this review.

"A great opportunity and experience."

Person You Work For 4.5 / 5 People You Work With 5 / 5 Work Setting 4.5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Guest Service Representative at University of Southern California
in Los Angeles, CA

Please give us a one liner to describe this review.

"Get to know and experience the real world by communication and service providing."

Person You Work For 4.9 / 5 People You Work With 4.6 / 5 Support You Get 4.8 / 5
Rewards You Receive 4.8 / 5 Growth Opportunities 4.7 / 5 Company Culture 4.7 / 5
Way You Work 4.8 / 5
Guest Service Representative at Marrakech Hotel
in New York, NY
Person You Work For 3 / 5 People You Work With 4.8 / 5 Work Setting 3 / 5
Support You Get 4.1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1.1 / 5
Company Culture 4 / 5 Way You Work 4.9 / 5
Guest Service Representative at Walt Disney Company

Please give us a one liner to describe this review.

"Loved working for them, but no PAY!"

Person You Work For 4.7 / 5 People You Work With 5 / 5 Work Setting 4.8 / 5
Support You Get 3 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.7 / 5
Company Culture 4 / 5 Way You Work 4.9 / 5
Guest Service Representative at Homewood Suites
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Guest Service Representative at Marrakech Hotel
in New York, NY
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4.1 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4.1 / 5 Way You Work 4.9 / 5
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