Fidelity Investments Employee Reviews for Customer Support Specialist
Browse Fidelity Investments Reviews by Job Title →Customer Support Specialists at Fidelity Investments give their company a 2.5 out of 5.0, while the average rating for Fidelity Investments is 4.1, making them 48% less happy than every other employee at Fidelity Investments and 36% less happy than every other Customer Support Specialist on CareerBliss - the happiest Customer Support Specialists work for New York University.
What do you like about working at Fidelity Investments?
"Satisfaction of directly resolving customer problems - felt good at end of day"
Do you have any tips for others interviewing with this company?
"Best to come from within industry unless going for entry-level jobs. Only go to get the name on your resume, but leave after 3+ years. Not a good place to work for highly motivated workers - especially those who value meritocracy."
What don't you like about working at Fidelity Investments?
"Top down management, minimal trust in management, difficult to grow in career ladder at acceptable pace (too many steps requiring at least 3 years each in order to advance significantly)."
What suggestions do you have for management?
"Focus more on meritocracy and fitting candidates based on skills, behavioral profile, and total experience (not just that with Fidelity); reduce inefficiencies resulting from politics and ego/insecurity."
"Great work environment, needed full time employment."
What do you like about working at Fidelity Investments?
"Great company."
What don't you like about working at Fidelity Investments?
"No full time opportunities."
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