FedEx Employee Reviews for Senior Sales Executive

"Good place to hang."

What do you like about working at FedEx?

"I liked the freedom that encouraged an entrepreneurial spirit. Basically, if you were exceeding your sales goals and making your weekly number of sales calls then you were left alone. We had a great training program that provided knowledge on all of FedEx's service offerings. It also kept up with any changes in the industry."

Do you have any tips for others interviewing with this company?

"Know ahead of time that bonus checks are unreliable so if you count on them to live, be aware. Be prepared to lose accounts to a lack of customer service."

What don't you like about working at FedEx?

"What I did not like about working for FTN and the reason I resigned was the poor customer service throughout the company's operations group. There wasn't even a blanket SOP (Standard Operating Procedure) in place so there was no real accountability on a corporate level. It was left up to the local manager to resolve issues. Also, without an SOP no two offices worked the same. This led to each office working under its own quality management and therefore issues rarely made it to the executive level. This lack of cohesion led to the loss of both new and existing account. There was also the issue of receiving your quarterly bonus check. The contract / agreement was check was to be received 90 days after the last day of the quarter. In some cases it took 180 days."

What suggestions do you have for management?

"I would strongly recommend that an SOP be put in place so that every office knows what it is responsible for. This would increase over all customer retention, establish a quality review leading to accountability, show customers that use multiple office locations that we truly are a global player in the industry. Pay their sales people according to the agreed upon time schedule."