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Industry: Data Services · HQ: Atlanta, GA · https://www.earthlink.net

EarthLink Employee Job Reviews in the United States

Browse EarthLink Reviews by Job Title →

On average, employees at EarthLink give their company a 3.6 rating out of 5.0 - which is 8% lower than the average rating for all companies on CareerBliss. The happiest EarthLink employees are Technical Support Engineers submitting an average rating of 4.4 and Technical Support Representatives with a rating of 3.3.

19%
42%
25%
14%
0%
3.6
Average Rating
(based on 36 EarthLink Review Ratings)

Ratings by Category

Company Culture
3.4
Growth Opportunities
3.1
People You Work With
4.4
Person You Work For
3.9
Rewards You Receive
3.4
Support You Get
3.5
Way You Work
3.8
Work Setting
3.5
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Integrations Analyst
"EarthLink is an excellent company to work for. Lots of PTO and great benefits. The company has much room to improve its processes. Once it achieves that, it should become a highly profitable one creating even greater opportunities. One key factor holding the company back is lack of innovative managers with real world experience. The company needs to stop following technology and create their own idea processes and then fit technology to complete the process design."
Posted 10 years ago in Rochester, NY
Technical Support Analyst

Do you have any tips for others interviewing with this company?

"Beware that you may not have a job as long as you would like to."

Product Manager

"Earthlink was a great company to work for, but earnings declined, so they laid off the marketing staff."

Do you have any tips for others interviewing with this company?

"Ask what their future strategy is--short term preparation to sell company, or more long term strategic focus on emerging markets."

What don't you like about working at EarthLink?

"They had too many initiatives/new products and lost focus on where the market was headed. My research indicated that they should focus on a younger, more mobile demographic market segment, and provide social networking, mobile media and triple play products to meet their needs."

What suggestions do you have for management?

"My recommendations to management were that they should focus on a younger, more mobile demographic market segment, and provide social networking, mobile media and triple play products to meet their needs."

Company-Industry Rating Comparison

3.6
EarthLink (73)
4.8 Highest Rated in this Industry is Boot Camp Digital (5)
2.7 Lowest Rated in this Industry is Convention Data Services (5)
3.7 Average of All Companies in this Industry (3,471)
Technical Support Supervisor

"In the early days, ELNK was a great company, which suffered quality once shipping support overseas."

Technical Support Representative
in Atlanta, GA

"Very cool place, if you don't mind the pay"

What do you like about working at EarthLink?

"The hours were very flexible. The atmosphere was casual."

What don't you like about working at EarthLink?

"Compensation"

What suggestions do you have for management?

"More programs/classes to educate the TSR's and promote upward mobility in the company."

EarthLink Employee

"Earthlink was a good place to work for the 5 years I was employed, thanks!"

Customer Service Technician

"Earthlink was a fine place to work until they moved call center to India"

What do you like about working at EarthLink?

"Helping other pepole"

Do you have any tips for others interviewing with this company?

"Be willing to relocate."

What don't you like about working at EarthLink?

"The pressure to keep calls under a certain time."

What suggestions do you have for management?

"To keep the jobs in America."

Technical Support Analyst

"Old job I enjoyed working at."

Administrative Supervisor

"EarthLink, Inc. I enjoyed my time there greatly and feel that I learned a lot there, professionally and personally."

Help Desk Support Representative

"Great company to work for."

Technical Support Supervisor
in San Jose, CA

"Good Place to work"

What suggestions do you have for management?

"more employee activities"

Sales Representative
in Pasadena, CA

"Working for Earthlink was a wonderful experience."

What do you like about working at EarthLink?

"I enjoyed having that open-door policy of being able to talk directly to Sky Dayton. I also enjoyed the income potential."

Do you have any tips for others interviewing with this company?

"Just stay focused on the questions and remember this is/was a fun company to work for."

What don't you like about working at EarthLink?

"Towards the end, I didn't like some of the choices that were made in regards to who should be our supervisors, because there were two people whom I didn't feel were qualified for the position."

What suggestions do you have for management?

"I would suggest they return to the way the company used to be structured in the past."

QA Analyst
in Pasadena, CA

"It was a great place to work during the golden era of the internet .com"

What do you like about working at EarthLink?

"EarthLink was a culture and way of working the thrived on growth and innovation."

Do you have any tips for others interviewing with this company?

"ELNK has a foot in the door of many industry outlets. Its a great place to start, transition and grow."

What don't you like about working at EarthLink?

"Distance, the deterioration of off shore work to offshore hire, legacy knowledge and work ethic changed to more strict and more how do we do this"

What suggestions do you have for management?

"Don't grow up so fast. ELNK is a telecommunications company but I don't use any service or software from them."

Technician

"This was just one of many stepping stones in my early career."

Account Executive

"Conversent was a good company, sales territory was disappointing."

Master Technician

"Great company to work for."

EarthLink Reviews FAQs

Is EarthLink a good company to work for?

EarthLink has an overall rating of 3.6 Average Rating out of 5, based on over 36 EarthLink Review Ratings left anonymously by EarthLink employees, which is 8% lower than the average rating for all companies on CareerBliss. 86% of employees would recommend working at EarthLink.

Does EarthLink pay their employees well?

EarthLink employees earn $80,000 annually on average, or $38 per hour, which is 21% higher than the national salary average of $66,000 per year. 19 EarthLink employees have shared their salaries on CareerBliss. Find EarthLink Salaries by Job Title.

How satisfied are employees working at EarthLink?

86% of employees would recommend working at EarthLink with the overall rating of 3.6 out of 5. Employees also rated EarthLink 3.4 out of 5 for Company Culture, 3.4 for Rewards You Receive, 3.1 for Growth Opportunities and 3.5 for support you get.

What is the highest paying job at EarthLink?

According to our data, the highest paying job at EarthLink is a VP of Information Technology at $250,000 annually. Browse EarthLink Salaries by Job Profile.

What is the lowest paying job at EarthLink?

According to our data, the lowest paying job at EarthLink is a Customer and Technician Support at $20,000 annually. Browse EarthLink Salaries by Job Profile.

What are the pros and cons of working at EarthLink?

According to reviews on CareerBliss, employees commonly rated the pros of working at EarthLink to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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