Company Menu
Industry: Computer and Electronic Manufacturing · HQ: Round Rock, TX · https://www.dell.com

Dell Employee Reviews for Technical Support Specialist

Browse Dell Reviews by Job Title →

Technical Support Specialists at Dell give their company a 4.1 out of 5.0, while the average rating for Dell is 3.9, making them 5% happier than every other employee at Dell and 10% happier than every other Technical Support Specialist on CareerBliss - the happiest Technical Support Specialists work for Stream Global Services.

50%
25%
25%
0%
0%
4.1
Average Rating
(based on 4 Technical Support Specialist Review Ratings)
Technical Support Specialist
in Round Rock, TX

"I was working with Dell for 13 years and then on Feb 4th, I was one of 15,000 that Dell terminated. I was with Escalation Team and we took care of anything that came to us from Account Team to Basic and ProSupport teams."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Specialist
in Nashville, TN

"Too highly competition-centered"

What do you like about working at Dell?

"Easy work, low commute, reputable company. Good clients, helpful floor managers."

Do you have any tips for others interviewing with this company?

"Better be emotionally stoic, inside and out. You will watch excellent agents be thrown under the bus, and you will need to be able to not react if it should happen to you."

What don't you like about working at Dell?

"Over-competitive. Poorly-devised and out-of-date tier-system is used to rank agents. Doing your best for weeks suddenly becomes no-good-at-all on the last week, due to a quietly changed policy."

What suggestions do you have for management?

"Agent-Quality-Audits must peer-review for agent quality metrics. Policy-Quality-Audits must be implemented to analyze resulting Quality-Audit metric trends."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5

Average Technical Support Specialist Ratings in the Past 4 Years

Year Salary
2011 $4
2012 $3
2014 $4
Technical Support Specialist
in Nashville, TN
Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.6 / 5
Support You Get 4.6 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.6 / 5 Way You Work 4.8 / 5
Technical Support Specialist

"Best part is learning new technology."

Person You Work For 4 / 5 People You Work With 3.1 / 5 Work Setting 4 / 5
Support You Get 4.8 / 5 Rewards You Receive 2.2 / 5 Growth Opportunities 4.6 / 5
Company Culture 4.8 / 5 Way You Work 3.9 / 5

Average Dell Attributes by Technical Support Specialist

Company Culture
4.1
Growth Opportunities
3.6
People You Work With
4
Person You Work For
4.7
Rewards You Receive
4
Support You Get
4.3
Way You Work
3.7
Work Setting
4.7
Technical Support Specialist
in Edmonton, AB

"Average, needs work on the pay structure."

Technical Support Specialist
in Twin Falls, ID

"Dell is a great place to work."

What do you like about working at Dell?

"The call center environment not only the housing but the people here are really friendly"

What don't you like about working at Dell?

"There is no chance of professional growth within the company. Everyday is the same. CE is no longer the focus"

We noticed that your web browser is outdated!

Update your browser to have a more positive job search experience.

Upgrade My Browser

×