Working at Dell in Plymouth, MN: 2 Employee Job Reviews by Real Employee working in Plymouth, MN Area

"For the Isilon support side of Dell, there is a lot of room for improvements that came from the changes when EMC bought Isilon along with the changes when Dell bought EMC. The biggest weakness was they did not have enough TSEs in Support to handle the increase in customers. Some things that were left hanging when EMC took over, like KB Article maintenance and creation, are just now getting dedicated workers. They want their employees to give the best customer support, but overload the TSEs so there isn't enough time to provide the best support to all customers. This left TSEs stressed/burnt out and with little to no time for required training, let alone optional training for self improvements and certifications. I enjoyed the job, but it was getting difficult to do and the environment was becoming toxic."

"DELL is an excellent company to work for. They do a great job with work / life balance and do everything they can to help people grow in their careers."