25 Customer Care Supervisor Reviews
Customer Care Supervisors give their job an average rating of 3.5 out of 5.0. The Customer Care Supervisors happiest with their jobs are employed by Affiliated Computer Services with an average rating of 4.8 while the Customer Care Supervisors least happy with their jobs work for Asurion with an average rating of 1.6.
Submit a ReviewWhat do you like about working at Xerox?
"The trust they put in me to do my job and the appreciation they showed for a job well done."
Do you have any tips for others interviewing with this company?
"Be honest, show your enthusiasm for customer service and your ability to increase company profits."
What don't you like about working at Xerox?
"Very little opportunity for advancement in order to establish a career that makes it financially possible to care for a family of 5."
What suggestions do you have for management?
"Institute a career paths for associates that enable them to see a direct vision of their career goals within or outside the company."
Customer Care Supervisor Career Rating Comparison
Please give us a one liner to describe this review.
"There is a reason I left a job I used to love."
What do you like about working at Asurion?
"The role that I initially hired on for was to lead, coach, and develop our front-line talent. I have performed similar roles in other organizations - I love it, and I have a natural affinity for it. That role at Asurion is a false-front - the reality is very very different."
Do you have any tips for others interviewing with this company?
"RUN - you would honestly make just about the same working at Burger King or McDonalds and have far less stress, be more appreciated, and treated more humanely."
What don't you like about working at Asurion?
"I do not like being told who, when, and for how long I can speak with/coach/mentor my reports. I do not like being told who, when, and what to discipline. I do not like that a team meeting does not include my team, but only those few members that Workforce has determined can be spared without eliminating the opportunity to cut hours by offering voluntary time off. I do not like being told what my direct reports performance review is and then left to deliver it. I do not like spending 30% of my day taking escalations that we have a specific department for. The reality is that at Asurion, the title of Supervisor means nothing. You have no authority, no leeway, no opportunity to use your strengths - even your coaching meetings with your team are monitored and GRADED by another. When dealing with customers, you have no authority or resources over and above the front-line support to resolve customer concerns. The title allows them to claim us as exempt employees, meaning that they don't have to pay us overtime - however we work 15 - 20 hours a week outside of our shift not in preparation - but simply in order to meet the mandated tasks of our role that we can't do during our shift because we're doing someone else's work. You MUST monitor and grade 60 calls each month. You must spend 30 minutes per week with each agent - even if they cancel your coachings sessions to meet service levels. You must attend every meeting they drop into your schedule with 2 hours notice no matter what else doesn't get done."
What suggestions do you have for management?
"It wouldn't matter - they've been given feedback - bottom line is they don't care. If I thought they would listen - I would suggest they review their own core values - particularly the We are One Team and We act with Integrity ones... because those are just words they use when they want to call you out for something - but which they don't live by."
Please give us a one liner to describe this review.
"Sinking like a torpedo - further downhill by the moment."
What do you like about working at Asurion?
"Mostly the potential. Asurion has accomplished so much, grown to not just a National, but an Inter-National force, and has almost unlimited potential in what it could potentially accomplish.Majority of people are wonderful - take true in pleasure in them the majority of the time."
Do you have any tips for others interviewing with this company?
"Management or Above - go for it. Project Developer - Probably. Front-line or Supporting Staff, think twice. The pressures, expectations, and lack of tools and resources make this a do only if you have no choice role."
What don't you like about working at Asurion?
"Absolutely atrocious technology and systems that are literally down more than up. Lack of urgency to system issues. Failure to provide adequate and even remotely functioning tools and resources to staff. This is not a new, or short-term concern but has been ongoing for the more than 5 years I've been here and are getting worse, not better. Senior Management and Executive Officers are totally out-of-touch with day-to--day operations. Tendency to apply Band-aids to wounds requiring major surgery, but refusal to treat the conditions. Inability to acknowledge and admit to mistakes. Stress levels have increased to unbearable levels and are impacting not only front-line, but Supervisor, Manager levels. Serious increases to FMLA, and longer-duration leaves. Unrealistic pressures. Micromanagement at every possible opportunity up to and including restroom time. Lack of support, training, development. Lack of focus - plans change minute to minute, not just day to day. Very poor communication between depts."
What suggestions do you have for management?
"Your Operational Workers are your business. Without them, you have no one to build those customer and client relationships. Get out of your office and see what they do. Understand what they deal with. Recognize and reduce unnecessary obstacles. Do not, under any circumstances, continue to call your overworked, over-stressed, and under-payed staff into meetings to brag about your profits and newest acquisitions. Since crap rolls downhill - maybe you should blame the person dropping it - not the one on the receiving end."
What do you like about working at Suddenlink?
"I enjoyed the people I worked with and the work I was able to accomplish"
What don't you like about working at Suddenlink?
"There were no specific things that I did not like."
What suggestions do you have for management?
"Better phone coverage for customer support and resolution of technical calls"
Please give us a one liner to describe this review.
"Experience with this company has been very educational."
What do you like about working at Asurion?
"Working from home and having the freedom that comes with that."
What don't you like about working at Asurion?
"Lack of support for front line people that deal with assisting escalated customer issues."
What suggestions do you have for management?
"Greater support coverage, better work balance for those who deal with escalated issues for customers and better access to systems to resolve those issues."
Please give us a one liner to describe this review.
"I really liked working for this company."
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