25,057 Customer Care Representative Jobs Nationwide
Customer care representatives are in charge of handling customer service which may be over the phone, internet, or in person. On a typical day, a customer care representative serves as level one support for clients to interact with when attempting to research product information or troubleshoot a current problem.
Skillset: Most customer care representatives are known to have strong communication and troubleshooting traits. They are required to multitask and work in a sometimes noisy and fast paced environment. A customer care representatives must be a team player and demonstrate organizational skills.
Education: It is normal for a customer care representative to receive on the job training as the requirements are usually just a high school diploma or GED. In some cases the employer may require an associate’s or bachelor’s degree.
Career Path: A customer care representative is widely considered to be an entry-level position. They must possess strong communication and troubleshooting skills. Pursuing a degree will help increase desirability and chance of promotion. It’s a great opportunity to gain experience and build up a resume.
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