Convergys Employee Reviews for Telephone Service Agent

"It was a job to suffice the employment need, but absolutely no room for growth."

What do you like about working at Convergys?

"I enjoyed helping the customers resolve their issues."

Do you have any tips for others interviewing with this company?

"You definitely have to be customer service oriented, with a lot of patience, in dealing with a variety of people, and be prepared to not have your own personal work space, along with a very institutionalized type of environment."

What don't you like about working at Convergys?

"It was very statistic-centric, with little focus on the employee and their needs."

What suggestions do you have for management?

"I would have let management been more approachable in resolving issues, and posting updates in a far more timely manner to assist their employees in their positions."