Convergys Employee Job Reviews in the United States

What do you like about working at Convergys?

"The projects are challenging; never a chance to become bored"

Do you have any tips for others interviewing with this company?

"I do not have any tips for hiring with this company"

What don't you like about working at Convergys?

"3 - 4 lay offs every year, for the last few years"

What suggestions do you have for management?

"Ensure the sales team document the correct scope of the project"

"I worked for Convergys for 4 years and as part of two projects. I enjoyed what I did and the clients I worked for, and have suggested Convergys as a place to work for others. Convergys has multiple offices and 1000's of employees and many major companies as clients."

"Very lenient. Quick to fix major issues with tools."

"I've managed several areas and enjoyed the diversity of environments."

What do you like about working at Convergys?

"I have a great deal of freedom and latitude to manage my teams."

Do you have any tips for others interviewing with this company?

"Make sure you view yourself as a product, continue to better yourself, know your differentiators, and market yourself well."

What don't you like about working at Convergys?

"The economic situation is challenging which presents limited opportunity for career growth."

What suggestions do you have for management?

"I've provided my leadership with suggestions and feel they are being acted upon."

What do you like about working at Convergys?

"Unlimited overtime. Employees were empowered to provide the highest level of customer service and given rewards for great customer ratings."

Do you have any tips for others interviewing with this company?

"Have strong communication skills, great customer service, and sales experience."

What don't you like about working at Convergys?

"Some leadership didn't have proper training, therefore, was unable to assist in difficult situations with customers."

What suggestions do you have for management?

"The team leads should have proper training in leadership. Most of the team leads were unprofessional."

"Very nice place to work love the management and love the environment."

What do you like about working at Convergys?

"Great opportunities to advance and great people that I work with."

Do you have any tips for others interviewing with this company?

"As long as you know what you are doing you will be fine."

What don't you like about working at Convergys?

"I don't like that once you get a salary position that you lose most of your benefits."

"Tech support of phone, tv and internet issues of customers, upgrade of products"

What do you like about working at Convergys?

"I like the rotating shift schedules, the colleagues, the supervisors and the nature of the job as I am inclined to customer service."

Do you have any tips for others interviewing with this company?

"The applicant must be committed to customer service and issue resolution and should be conscious with time management and reliability."

What don't you like about working at Convergys?

"Metrics are too often updated as required by the client so there is a need to adjust frequently to the style of service delivered."

What suggestions do you have for management?

"There really is nothing that management can do since it is a client requirement so there is a need for consideration just in case metrics would drop because of the adjustment."