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Convergys Employee Job Reviews in the United States

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25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Senior Manager

"It's OK"

What do you like about working at Convergys?

"Benefits"

Do you have any tips for others interviewing with this company?

"Be willing to work hard under difficult situations"

What suggestions do you have for management?

"Think twice cut once"

Team Leader

"I only worked for them a short time, but while I was there is a good place."

What do you like about working at Convergys?

"Great people.. new experience"

Customer Service Representative

"Overall the company was a good starting job opertunity after High School"

What do you like about working at Convergys?

"Liked working with the employes and assisting the customers with there needs. Lunchroom had it's on food court."

What don't you like about working at Convergys?

"Very had to advance."

Marketing Manager

"Good company but not much career growth."

What do you like about working at Convergys?

"Fast paced, good technology and product. Experienced management team."

Operations Manager

What do you like about working at Convergys?

"learned to manage personal tension"

Do you have any tips for others interviewing with this company?

"stay clear of the AT& T project"

What don't you like about working at Convergys?

"goals were unreasonable"

What suggestions do you have for management?

"review geographical location before bringing in projects like AT&T"

Customer Service Representative

"It is what it is"

What do you like about working at Convergys?

"It's an ok place to be. People are nice."

What don't you like about working at Convergys?

"Being treated as if I'm just another body to fill in a space. I've notice that the turnover rate is really high, and employees are treated as if we really aren't needed. It's more like a in-between-jobs environment at best, and can really use some improvements. I come from bigger companies that offer a to pay for benefits so this was really a shock for me to have to pay for them."

What suggestions do you have for management?

"The training program could use a lot of improvement. The criteria wasn't really presented that good. The trainers should should be replaced as they have been in their positions too long and have taken the job for granted and don't really teach the reps on what to expect. they just touch on the subject instead of going over it."

Telecommunications Specialist

"Had to quit to get vacation when I wanted it."

Technical Support Representative

"This was a fun and intresting place to work."

What do you like about working at Convergys?

"getting to work and speak with a variety of people, with a variety of problems."

What don't you like about working at Convergys?

"not getting to follow through with the client you were working with if they had to call back."

What suggestions do you have for management?

"make the calls about solving the problem on the first call instead of getting them off of the phone the fastest."

Training Manager

"This was a long time ago!"

What do you like about working at Convergys?

"Great experience"

What don't you like about working at Convergys?

"Politics, too much drama"

What suggestions do you have for management?

"Be more willing to listen"

Floor Leader

"Working at Convergys gave me the knoweledge and groth I needed to start a great career."

What do you like about working at Convergys?

"Challenging work that helped me gain knoweledge and experience."

Do you have any tips for others interviewing with this company?

"They have many resources offered. Take advantage of the opportunity."

What don't you like about working at Convergys?

"Management was not very supportive of clients and/or employees"

What suggestions do you have for management?

"Listen to your employees comments, and stand behind your managers."

Senior Client Services Manager

"Convergys corporation has gone down hill!"

What do you like about working at Convergys?

"Originally it was a great place to work with ample opportunity."

Do you have any tips for others interviewing with this company?

"You need to be a work-a-holic and be able to demonstrate improved profit margins."

What don't you like about working at Convergys?

"In today's world, the bottom line is all that counts. You are no longer a person but a number. Everyone is stretched beyond capacity and RIFs are continually occurring."

What suggestions do you have for management?

"Get back in touch with the people that work for you. When they feel valued again, then you see loyalty come back."

Customer Service Representative

"Personal"

What do you like about working at Convergys?

"I received a payroll check."

Do you have any tips for others interviewing with this company?

"this place is good for a stepping stone.To move forward in life."

What don't you like about working at Convergys?

"everything but the checks."

What suggestions do you have for management?

"employees should be treated equally as bosses."

Customer Service Representative

What do you like about working at Convergys?

"Being a part of a team"

Do you have any tips for others interviewing with this company?

"Be positive"

What don't you like about working at Convergys?

"All of the wonderful people that I have met"

What suggestions do you have for management?

"Stay Motivated"

Technical Support Analyst

"Too many chnges"

What do you like about working at Convergys?

"the client I supported was nice to work with"

What suggestions do you have for management?

"get new management"

Customer Service Technician

What do you like about working at Convergys?

"I like the people that I was able to interact with"

What don't you like about working at Convergys?

"There was nothing I did not like about this company"

Convergys Reviews FAQs

Is Convergys a good company to work for?

Convergys has an overall rating of 3.5 Average Rating out of 5, based on over 159 Convergys Review Ratings left anonymously by Convergys employees, which is 10% lower than the average rating for all companies on CareerBliss. 84% of employees would recommend working at Convergys.

Does Convergys pay their employees well?

Convergys employees earn $28,000 annually on average, or $13 per hour, which is 58% lower than the national salary average of $66,000 per year. 38 Convergys employees have shared their salaries on CareerBliss. Find Convergys Salaries by Job Title.

How satisfied are employees working at Convergys?

84% of employees would recommend working at Convergys with the overall rating of 3.5 out of 5. Employees also rated Convergys 3.3 out of 5 for Company Culture, 3.2 for Rewards You Receive, 3.1 for Growth Opportunities and 3.5 for support you get.

What is the highest paying job at Convergys?

According to our data, the highest paying job at Convergys is a Client Service Coordinator at $256,000 annually. Browse Convergys Salaries by Job Profile.

What is the lowest paying job at Convergys?

According to our data, the lowest paying job at Convergys is a Marketing Agent at $14,000 annually. Browse Convergys Salaries by Job Profile.

What are the pros and cons of working at Convergys?

According to reviews on CareerBliss, employees commonly rated the pros of working at Convergys to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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