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Industry: Computer Systems Design · HQ: Cincinnati, OH · https://www.convergys.com

Working at Convergys in Lake Mary, FL: 20 Employee Job Reviews by Real Employee working in Lake Mary, FL Area

Browse Convergys Reviews by Job Title →

On average, employees in Lake Mary, FL at Convergys give their company a 3.7 rating out of 5.0 based on 20, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Lake Mary, FL are Customer Service Representatives submitting an average rating of 3.2 and Senior Systems Analysts with a rating of 4.2.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Working at Convergys in Lake Mary, FL: 20 Employee Reviews

Senior IT Manager
in Lake Mary, FL

"Amazing experience that provided job satisfaction and growth opportunities"

What do you like about working at Convergys?

"Job satisfaction and the work I do has impact to the bigger scheme of things."

Do you have any tips for others interviewing with this company?

"good luck with their job search. I do not understand the purpose of this question"

What don't you like about working at Convergys?

"maintaining status quo, and living with the problems for long"

What suggestions do you have for management?

"change apporpriately and timely so as to keep up with the changing trends in the market"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior Systems Analyst
in Lake Mary, FL
Person You Work For 4.8 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.9 / 5

Company-Industry Rating Comparison

3.5
Convergys (257)
4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,935)
Manager
in Lake Mary, FL
Person You Work For 4.8 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.9 / 5 Way You Work 4.9 / 5
Customer Service Representative
in Lake Mary, FL
Person You Work For 4.2 / 5 People You Work With 5 / 5 Work Setting 4.4 / 5
Support You Get 5 / 5 Rewards You Receive 4.5 / 5 Growth Opportunities 4.6 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Tech Support Engineer
in Lake Mary, FL
Person You Work For 4.7 / 5 People You Work With 4.9 / 5 Work Setting 4.6 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.5 / 5
Company Culture 4.7 / 5 Way You Work 4.8 / 5
Customer Service Representative
in Lake Mary, FL
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3.5 / 5
Company Culture 3.5 / 5 Way You Work 5 / 5
Account Manager
in Lake Mary, FL

What do you like about working at Convergys?

"Unlimited overtime. Employees were empowered to provide the highest level of customer service and given rewards for great customer ratings."

Do you have any tips for others interviewing with this company?

"Have strong communication skills, great customer service, and sales experience."

What don't you like about working at Convergys?

"Some leadership didn't have proper training, therefore, was unable to assist in difficult situations with customers."

What suggestions do you have for management?

"The team leads should have proper training in leadership. Most of the team leads were unprofessional."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior Systems Analyst
in Lake Mary, FL
People You Work With 5 / 5 Work Setting 4 / 5 Rewards You Receive 4.1 / 5
Growth Opportunities 4 / 5 Company Culture 4.1 / 5 Way You Work 5 / 5
Senior Project Manager
in Lake Mary, FL
Person You Work For 4.4 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4 / 5
Company Culture 3.9 / 5 Way You Work 4 / 5
CAD Operator
in Lake Mary, FL
Person You Work For 4.2 / 5 People You Work With 4.4 / 5 Work Setting 4.7 / 5
Support You Get 4 / 5 Rewards You Receive 4.4 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Systems Analyst
in Lake Mary, FL
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 3.6 / 5
Support You Get 3.8 / 5 Rewards You Receive 4.2 / 5 Growth Opportunities 3.6 / 5
Company Culture 3.9 / 5 Way You Work 4 / 5
Technical Support Specialist
in Lake Mary, FL

"I have worked with Convergys for seven months, it has proved to be a strong company that practices diversity better than most."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Product Line Manager
in Lake Mary, FL
Person You Work For 4 / 5 People You Work With 3.8 / 5 Work Setting 4.1 / 5
Support You Get 3.6 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 3.3 / 5
Company Culture 2.9 / 5 Way You Work 3.7 / 5
Senior Systems Analyst
in Lake Mary, FL
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Technical Advisor
in Lake Mary, FL

"Working with Convergys, for the Apple Computer Account has been a wonderful experience."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5

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