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2 CompUSA Computer Repair Technician Reviews

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Computer Repair Technician
in Pleasanton, CA

"A business reaching the end of its retail life cycle"

What do you like about working at CompUSA?

"I loved being knowledgeable and assisting customers with system repairs or upgrades. My favorite time of year was Christmas, and several of my customers returned to me specifically for my advice."

Do you have any tips for others interviewing with this company?

"I recommend that you be passionate about working in a retail environment and that you be motivated to make sales instead of relationships. In the end that is how your success with the company will be measured."

What don't you like about working at CompUSA?

"I was overworked and underpaid, and in the end was laid off for not being able to perform the work requested. This was a high stress environment where you were measured not by the quality of your service, but by the quantity. A focus on sales, regardless of whether the customer needed it or not. I couldn't hold with those ideals."

What suggestions do you have for management?

"Shift your focus toward customer support and show recognition for employees that have initiative to improve brand name."

Computer Repair Technician
in Burbank, CA

"This company is no longer is business"

What do you like about working at CompUSA?

"Working with technology and helping people get the products they needed."

What don't you like about working at CompUSA?

"The emphasis on selling warranties over selling good products."

What suggestions do you have for management?

"The adoption of a consumer electronics over computer components and software put them competition with businesses they couldn't survive against. Ultimately this caused the company to fail."

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