I would suggest a transformational change. One that is focused on Human Development, loyalty and retention, and customer satisfaction. I suggest management training and workshops that promote transformational leadership. It is important for company leaders to understand their employees needs and concerns and to provide an environment that will allow for employees to be successful and that increases morale. Employees should not feel like at any moment their jobs are at stake. Happy employees equal happy clientele.
Hire mature people and specify all of the chart is necessary. If a coder is scanning too much of the chart than is necessary, specify that too. Since there are so many scheduling variables, I felt insulted that I might somehow misrepresent the mission. I felt that the first year's management was more on his game than the second, although this isn't brain surgery. I felt that management occasionally assumed or even took the word of key coding techs when they had a separate agenda. I always try to be even handed and found the office staff very accommodating.
A manager should have compassion for the employees. Show some appreciation for people's sacrifice of being away from home and family. You have to give respect to get respect.
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