CNA Financial Employee Reviews for IT Field Engineer

"Insight is a good company. However, I need opportunity."

What do you like about working at CNA Financial?

"I do like that they let me flex my hours. As long as I put in 8 hours a day, I can come in a little later in the morning."

Do you have any tips for others interviewing with this company?

"I think CNA is a good company. My coworker worked for them for over 20 years before her role was transferred to IBM."

What don't you like about working at CNA Financial?

"I think there is an over fucus on SLA's for the sake of statistics. I think this takes away from pure support and true client satisfaction. Also, I am subcontracted under IBM. IBM convinced CNA to outsource their IT services to them a few years ago. Now we are hardly involved, as it is IBM system, network, and security admins and engineers in India that have the rights to do the work. Clients are not happy and it is very inefficient."

What suggestions do you have for management?

"In my opinion, it seems as though there are too many levels of management to go through before a decision or approval can be made. Its much like the middleman in commerce. The fewer the middlemen involved, the quicker and cheaper the product gets to the consumer."