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Industry: Insurance Carriers · HQ: Bloomfield, CT · https://www.cigna.com

Working at CIGNA in Charlotte, NC: 4 Employee Job Reviews by Real Employee working in Charlotte, NC Area

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On average, employees in Charlotte, NC at CIGNA give their company a 1.7 rating out of 5.0 based on 4, whereas overall Average Rating of CIGNA is 3.9 out of 5.0 based on 289 CIGNA Review Ratings. The happiest CIGNA employees in Charlotte, NC are Customer Service Associates submitting an average rating of 4.1 and Senior Sales Representatives with a rating of 2.3.

28%
45%
18%
8%
1%
3.9
Average Rating
(based on 197 CIGNA Review Ratings)

Ratings by Category

Company Culture
3.8
Growth Opportunities
3.6
People You Work With
4.2
Person You Work For
4.0
Rewards You Receive
3.9
Support You Get
3.9
Way You Work
3.9
Work Setting
4.0
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Senior Business Specialist
"I have worked for Cigna since 2002. Cigna values its employees. They are ethically strong and leadership is amazing. I have loved every position that I have held here."
Posted 7 years ago in Bloomfield, CT

Working at CIGNA in Charlotte, NC: 4 Employee Reviews

Customer Service Associate
in Charlotte, NC
Person You Work For 4 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.2 / 5 Way You Work 4.9 / 5
Senior Sales Representative
in Charlotte, NC

"If you like the Health Care Industry, this is the place for you."

What do you like about working at CIGNA?

"Medical benefits."

Do you have any tips for others interviewing with this company?

"Be honest."

What don't you like about working at CIGNA?

"It was depressing listening to all the diagnoses of the patients."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5

Company-Industry Rating Comparison

3.9
CIGNA (289)
4.7 Highest Rated in this Industry is Milliman (9)
2.4 Lowest Rated in this Industry is Quomation Insurance Services (6)
3.7 Average of All Companies in this Industry (9,359)
Customer Service Representative
in Charlotte, NC

What do you like about working at CIGNA?

"Opportunities to grow within the company."

Do you have any tips for others interviewing with this company?

"None, not sure they are still around here in Charlotte, especially for the call center."

What don't you like about working at CIGNA?

"The way that schedules were set up."

What suggestions do you have for management?

"Communicate a little better."

Customer Service Representative
in Charlotte, NC

What do you like about working at CIGNA?

"The work hours were great. The work environment was great also. The pay was not that bad."

Do you have any tips for others interviewing with this company?

"The office where I worked is closed. However, a person should be ready to demonstrate that they can handle irate customers."

What don't you like about working at CIGNA?

"I did not like the procedure on how medical claims were processed. A lot of medical claims were denied incorrectly by the system and it affected our call volume. This position was very stressful."

What suggestions do you have for management?

"The suggestion I made to management was to allow Claims Processors to take calls as well as Customer Service Reps."

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