Working at Capital One in Ellicott City, MD: 2 Employee Job Reviews by Real Employee working in Ellicott City, MD Area

"Invaluable learnings taken from working for a local bank for 13 years."

What do you like about working at Capital One?

"I have built some longstanding relationships with both customers and colleagues over my past 14 years that will be valued."

Do you have any tips for others interviewing with this company?

"Place a higher premium on quality customer service, which should always lead to stronger sales production."

What don't you like about working at Capital One?

"It was a very challenging period during the acquisition of Chevy Chase Bank by Capital One Bank in 2010."

What suggestions do you have for management?

"Maintaining morale through employee and customer support and interaction should be held at a premium during/after any acquisitions."

"My experience working at Capital One was very eye opening."

What do you like about working at Capital One?

"The company in itself was great because of the training and the administrative tasks that I was expected to complete. I really enjoyed that part of my job because I'm a really operational and organized person."

Do you have any tips for others interviewing with this company?

"Make sure you apply if you're ready to come to work every day ready to work. The teller managers run the branch and there is a lot of work and multi-tasking and organization processes that must be completed. You have to pay attention to deadlines and make sure you use your time wisely."

What don't you like about working at Capital One?

"When we went through the merger from Chevy Chase Bank to Capital One Bank, there were a lot of unclear directions for how things were filed and the different processes during the day, and with my position being to keep everything filed correctly and in proper regulation, it was hard to get clarification from district executives on how to do it."

What suggestions do you have for management?

"Just make sure that communication is always there and there is an open door policy for any questions, because it's better to do it right the first time other than having to go back and fix it multiple times due to lack of information."