Cablevision Employee Reviews for Technical Support Representative

"Great company benefits, they micromanage seriously so be prepared. Great company advancements over time."

"I have worked for Cablevision since 2005. It's a good company."

"Great environment."

What do you like about working at Cablevision?

"I was able to help customers based on my knowledge. I was often recognized by my supervisor for doing a great job."

Do you have any tips for others interviewing with this company?

"Dress properly. Have your networking knowledge up in your head."

What don't you like about working at Cablevision?

"Everything was fine, and I liked everything about it. It was fun."

What suggestions do you have for management?

"Management there is well organized. Supervisor knows how to handle personnel."

"Diversified work group."

What do you like about working at Cablevision?

"It was great working with and for the people there. Cablevision is extremely diverse and tolerant of different cultures."

Do you have any tips for others interviewing with this company?

"My advice would be to be customer service oriented."

What don't you like about working at Cablevision?

"I loved working at Cablevision."

"Great benefits but you are forced to treat customers as if they were walking in a fog if you want to keep your job regardless of their attitude or wisdom."

What do you like about working at Cablevision?

"I like that the teams you get placed with are excellent, the pay and benefits are good, there is decent career growth, and they give excellent attention to employee job needs."

Do you have any tips for others interviewing with this company?

"Almost anyone can get the job, even people with no technical background, but if you want to up your chances, know your computer and network terminology if only for the interview. If you do not like the environment, do not mention looking for another job to anyone or you will be gone faster than static electricity."

What don't you like about working at Cablevision?

"I don't like the forced assumption that all customers are unable to think for themselves, the lack of empathy towards employees, or that some employees sometimes don't do their job correctly, which causes your responsibilities to be exceeded at times. I also didn't like the fact that they hired and trained some people with zero technical background for phone support, but wouldn't train me on what I didn't know (which isn't much) in order to let me switch departments internally to become an installer because I had no formal experience (re: my resume)."

What suggestions do you have for management?

"I suggest they focus on the customer on a per-call basis to resolve their issue in a timely manner, cut the fluff out of conversations if it's not necessary to reduce call times and caller queues, and have some form of emotion for their employee situations."

"Cablevision is an interesting place work."

"good pay, excellent benefits, very frustrating and tense atmosphere."

"Great benefits, horrible condition, uncaring management."

What do you like about working at Cablevision?

"Good people around you."

Do you have any tips for others interviewing with this company?

"Run away as fast as possible."

What don't you like about working at Cablevision?

"Management considers you a piece of furniture, not an employee."

What suggestions do you have for management?

"Go back to management school."