Wire Technicians at AT&T give their company a 3.4 out of 5.0, while the average rating for AT&T is 3.9, making them 14% less happy than every other employee at AT&T and 3% happier than every other Wire Technician on CareerBliss - the happiest Wire Technicians work for AT&T.
"FOR THE LOVE OF GOD, NEVER, EVER even apply for the wire tech position! This is the worst job I have ever had in my 25 years of working! AT&T has a policy of antagonism, intimidation, and fomenting a hostile work environment, at least for wire/prem technicians. I'm not sure if this is an upper-management level policy, or if it's just on the local level with local managers. The 'metrics' or numbers that the techs have to meet are manipulated so that no one can pass the standards. 1. Quality is foremost, and it sounds like something good, but it is a changing thing. Every week a "new" TASK has to be done, in ADDITION to all the other tasks required to pass the "quality" standards. Install and test a new type of "branded" jack in customers houses, and if another technician has to re-visit an installation you did within 30 days, that's a strike against your quality metric. I have personally had several repeats just for silly customers who didn't know how to work a remote control! REALLY? Then there are the SAFETY metrics you wear your safety glasses, safety vest, put your safety strap on your ladder, do your check for voltage on the cable strand, do you put your park brake on, do you put out your 3 cones, do you wear your gloves, your hard hat, and a THOUSAND more insanely silly "safety" rules. It's not that all these rules have a reason for existing, but they aren't about safety, really; It's about preempting lawsuits, not about safety. Also, another metric: Installing a damn MYATT app on the customers' phones (they are VERY punitive when you don't do this! Why is that app so important to AT&T? Is it a monitoring device?) If you add in "SMARTCHAT", an app where you chat in to India or the Phillipines to make corrections to errors on orders, it is a minimum of an hour of just typing in "chats" on your IPAD, I am almost out of characters, just let me finish by saying, please don't work for this company! you will have no peace at all."
"Worked as wire tech for over 4 years. The company is big on safety, big on customer service, big on giving you the tools to get the job done. However, they don't give you the time to perform what they advertise. Salesmen run wild with stories to customers to make a sale."
"I love working for AT&T, the work load is slow in this industry of Uverse. As the sole provider in my home, I need consistent employment."
"I worked with AT&T for a year and half. I have found that AT&T to be not an ideal place to work. There is no free thinking and the harassment is constant. Instead of helping or protecting their employees, there is an air of fear when you go to work."
"The company tells us that Wire Technician is the future of this company but yet they put us on one of the lowest wage scales the company has."
"This job has a way of surprising you. It takes patience, dedication, motivation and hard work. Dangers exist in my position, but proper training prevents you from being harmed. You are independent and depended on. Customers trust you with there homes when making installments. It takes good people skills and knowledge of the job to keep those customers happy. This job not only prepares you and teaches you only for the job, but it teaches you how to handle other situations. Its a process to learn."
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