Technicians at AT&T give their company a 3.7 out of 5.0, while the average rating for AT&T is 3.9, making them 5% less happy than every other employee at AT&T and 3% happier than every other Technician on CareerBliss - the happiest Technicians work for Barrister.
"I've been working for the company a little over a year. As a female I'm a bit of an oddity for the position, so it's possible my experience is a bit different. The benefits are decent, along with the pay. You don't really need to come into the company with any prior experience. They have paid training which is nice, however the training is a bit of a joke so you don't really have a clue until you're out in the field. Once out in the field the job in the companies eyes is all numbers. You're expected to be at a certain percentage in all the categories which is typically high 90s or over 100% because to them that's average. You get a set time for each job, but they don't factor in when you run into issues, certain types of customers, there's no individual looking at jobs besides how long they expect it to take you. Techs are constantly being written up for minuscule things, probably because the rules seem to change every other week. And God forbid you're on 2nd shift, you will never see a manager, never hear about the new rules or get to have meetings to hear about the new rules/things happening, you just have to be very reliant off of other techs for information. Actually using benefits such as sick days is also a pain in the ass. If you use a sick day, you automatically have to apply for FMLA, if you don't apply OR your FMLA is denied you then get written up. If you're a woman, please pray you don't get pregnant. If so then you may be placed on disability for the entire duration of your pregnancy. My area no longer offers light duty, so I've been put on disability, as long as it gets approved. So I will be making minimum wage, and then after taxes, my health insurance, bills and rent: I'll have basic living money along with trying to save up and prepare for the up coming baby. The company swears they care about their employees but in reality all we are is numbers. They don't care about you personally or their customers, just the money they take in."
"Working at AT&T was a stressful position with hostile management."
What do you like about working at AT&T?
"The pay and benefits were good, but not on par with level of stress and work being done."
Do you have any tips for others interviewing with this company?
"Be professional and talk about your CS experiences, be honest."
What don't you like about working at AT&T?
"When managers don't do their jobs, they blame it on employees, and then make up reasons to write them up or chastise them."
What suggestions do you have for management?
"Fire the whole lot of managers, and get people who actually KNOW what we do and how we do it."
"I was never happy working for AT&T."
"I would like to move up to be recognized."
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